Rachelle D. Burke
Indian Trail,NC
Summary
Compassion, experienced and dedicated Registered Nurse with a strong work ethic and extensive telephone triage experience. Seeking to utilize skills and expertise to deliver exceptional patient care in a remote setting. Committed to providing high-quality healthcare services, adept at assessing patient needs, providing accurate medical advice, and coordinating appropriate care. Proven track record in effectively managing complex cases and ensuring patient satisfaction. Striving to contribute to a healthcare team dedicated to improving patient outcomes.
Overview
16
16
years of professional experience
Work History
Telephone Triage Nurse
Park Nicollet
02.2011 - 07.2024
- Provided over-the-phone assessment, triage, and nursing advice for FP, IMED, PEDs, CNM, and OB/GYN patients at the PN-Brookdale Clinic and remotely for the PN-Carlson After Hours Nurse Line
- Managed and triaged calls, ensuring timely and accurate assessment of patient needs
- Followed standing orders and procedures to efficiently handle refill requests
- Provided patient care by prescribing medications for various conditions in accordance with standing orders
- Answered patient questions via MyChart
- Served as Nurse on Duty (NOD), providing leadership and support to the triage team
- Trained and mentored new employees, fostering a collaborative and supportive work environment
- Utilized clinical judgment and protocols to provide appropriate care recommendations and referrals
- Maintained detailed and accurate patient records, ensuring compliance with HIPAA and other regulatory standards
Registered Nurse
On-Call Clinicians
10.2010 - 08.2016
- Worked for various companies and facilities across the St
- Paul/Minneapolis area
- Administered vaccine and wellness clinics for Affiliated Physicians
- Provided home care for Innovative Senior Care and Oasis-C experience
- Provided direct patient care in clinical settings, including assessment, diagnosis, and treatment
- Collaborated with multidisciplinary teams to develop and implement patient care plans
- Educated patients and families on health conditions, treatment options, and preventive care
- Administered medications and treatments as prescribed, monitoring for adverse reactions and effectiveness
- Maintained accurate and detailed patient records, ensuring continuity of care
Home Health Manager
Private Home Care
08.2008 - 09.2011
- Supervised 16 HHAs, scheduled staff, led staff meetings, and interviewed and trained new employees
- Managed employee conflicts and ensured smooth team dynamics
- Developed and updated the employee handbook
- Scheduled appointments for clients, set up and administered medications, assessed clients, and performed treatments
- Collaborated with doctors, dentists, physical therapists, occupational therapists, and other RNs
Registered Nurse
Mollen Immunization Clinics
06.2010 - 08.2011
- Opened, set up, and closed the clinic
- Assisted patients in completing healthcare paperwork
- Administered influenza and pneumococcal vaccines
- Informed patients about accepted insurance plans
- Answered questions regarding vaccines
- Monitored patients for side effects and reactions
Education
Bachelor of Science - Nursing
Crown College
St. Bonifacius, MN05.2009
Skills
- Strong clinical assessment and triage skills
- Excellent communication and interpersonal abilities
- Proficient in Electronic Health Records (EHR) systems including EPIC
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledgeable in Schmitt-Thompson protocols
Qualifications
- MN RN License:
August 2009 – Present
- NC Compact RN License:
September 2024 – Present
- MN School Nurse Certification:
September 2017 – Present
- MN Public Health Certification:
September 2017 – Present
- Basic Life Support/CPR:
July 2005 – Present
Timeline
Telephone Triage Nurse
Park Nicollet
02.2011 - 07.2024
Registered Nurse
On-Call Clinicians
10.2010 - 08.2016
Registered Nurse
Mollen Immunization Clinics
06.2010 - 08.2011
Home Health Manager
Private Home Care
08.2008 - 09.2011
Bachelor of Science - Nursing
Crown College
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