Billie Verdeja
Grand Junction,Colorado
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
15
15
years of professional experience
Work History
Case Aide
Mesa County Department Of Human Services
Grand Junction, CO
10.2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Documented data and completed accurate updates to case records.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Maintained energy and enthusiasm in fast-paced environment.
ASSISTANT STORE MANAGER
WALGREENS
05.2007 - 10.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Education
High School Diploma -
Hotchkiss High School
Leadership Academy
Mesa County DHS Walgreens- Leadership And Conflict Resolution
Skills
- Customer Service Experience (13 years)
- Conflict Resolution Skills
- Recruiting and Interviewing
- Critical Thinking
- Maintaining Client Records
- Case Notes
- Coping Techniques
- Data Analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff Members
- Achieved Compliance by introducing Excel for Adoption tracking tasks.
Timeline
Case Aide
Mesa County Department Of Human Services
10.2019 - Current
ASSISTANT STORE MANAGER
WALGREENS
05.2007 - 10.2019
High School Diploma -
Hotchkiss High School
Leadership Academy
Walgreens- Leadership And Conflict Resolution