Sayana Brown
Philadelphia,PA
Summary
To secure a position as a valuable member of your team that leverages my skills , achievements, energy and talent for leading others.
Healthcare professional with solid history of delivering compassionate care and support to individuals in need. Proven ability to adapt to changing circumstances while maintaining collaborative approach with colleagues. Recognized for strong communication skills and high degree of empathy, ensuring well-being and comfort of clients.
Experienced with providing compassionate, personalized care to individuals. Utilizes strong communication and problem-solving skills to enhance client well-being. Knowledge of daily living support and emotional guidance to foster comforting environment.
Overview
11
11
years of professional experience
Work History
PERSONAL CARE
Ameribest Homecare
09.2023 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Maintained daily living standards by assisting clients with personal hygiene needs
- Assisted with meal planning to meet nutritional plans
- Laundered clothing and bedding to prevent infection
- Maintained clean and well-organized environment for client happiness and safety
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
Delivery Driver
DoorDash
01.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Passenger Driver
Lyft
01.2019 - Current
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Streamlined communication between driver team members using established protocols.
- Improved passenger satisfaction by consistently providing friendly, timely, and efficient transportation services.
- Enhanced vehicle safety by performing routine maintenance checks and addressing potential issues promptly.
Dietary Aide
Trinty Health
06.2020 - 12.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
PASSENGER SERVICE ASSISTANT
Prospect Airport Services
04.2016 - 09.2019
- Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
- Push wheelchair passengers to and from gates
- Carry passengers' carry-on luggage
- Assist with checked and claimed luggage
- Roll customer-occupied wheelchair safely down the jet bridge
- Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
- Complete any necessary wheelchair or incident reports
- Follow dispatcher gate orders
- Stock needed supplies including, but not limited to, baggage tubs
- Pull unclaimed luggage from baggage belts and ensure its security
- Assist passenger with any problems, questions, or concerns
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
- Have computer, tablet or smartphone ability
- Exceed Prospect customer service standards
- Carry out other duties as assigned
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
HOUSEKEEPING
Springhill Suites
04.2016 - 05.2018
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
- Followed established safety procedures when handling cleaning chemicals and equipment
- Responded promptly to guest requests for additional amenities or services in a courteous manner
- Promoted a clean worksite environment through regular housekeeping tasks and proper waste disposal methods.
- Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.
- Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
CASHIER
Popeyes
04.2014 - 05.2016
- Receive payments by cash, check, credit cards, voucher, or automatic debts
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services, admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers and establishments
- Answer customer questions, and provide information on procedures or policies
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
Education
Diploma -
Martin Luther King High School
Philadelphia, PA06.2014
Skills
- Passenger assistance
- Stockroom procedures
- High-energy attitude
- Communication
- Customer service
- Multitasking
- Customer friendly
- Client satisfaction
- Cash management experience
- Dementia care
- Personal hygiene assistance
- Transportation assistance
- Feeding assistance
- Bathing assistance
- Meal preparation
- Elderly care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Great feed back and points through effectively helping with all clients .
Summary - Objective
To secure a position as a valuable member of your team that leverages my skills, achievements, energy and talent for leading others.
Timeline
PERSONAL CARE
Ameribest Homecare
09.2023 - Current
Dietary Aide
Trinty Health
06.2020 - 12.2022
Delivery Driver
DoorDash
01.2019 - Current
Passenger Driver
Lyft
01.2019 - Current
PASSENGER SERVICE ASSISTANT
Prospect Airport Services
04.2016 - 09.2019
HOUSEKEEPING
Springhill Suites
04.2016 - 05.2018
CASHIER
Popeyes
04.2014 - 05.2016
Diploma -
Martin Luther King High School
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