Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
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Holly Urquhart Williams

Alexandria,VA

Summary

Dynamic Director of Operations with over 12 years of experience optimizing operational systems and enhancing efficiency. Expertise in compliance, risk mitigation, and process standardization, complemented by a background in data analysis and P&L management. Spearheaded customer retention strategies and streamlined business processes, driving significant improvements in performance metrics. Ready to leverage a unique combination of operational acumen and strategic insight to contribute to organizational success. Track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Regional Operations Lead

Higher Ground Education
01.2024 - Current
  • Spearheaded state compliance and licensing processes and renewals to ensure adherence to regulatory standards across multiple sites
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Oversaw operational systems, enhancing efficiency and effectiveness through process automation and workflow improvements
  • Managed advanced reporting dashboards in Power BI to track key operational, training, and compliance metrics
  • Collaborated with IT, Finance, and Marketing teams for both internal and external business rollouts and resource allocation
  • Drove customer retention strategies leveraging data-driven insights to maximize business performance
  • Coached site leaders on the knowledge and impact of P&L through labor efficiencies

Real Estate Broker

01.2013 - Current
  • Managed all aspects of residential real estate transactions, ensuring compliance with legal and financial regulations
  • Negotiated contracts, conducted comprehensive market analyses, and developed strategic marketing plans to optimize client outcomes
  • Maintained strong client relationships while balancing regulatory requirements and business operations

Director of Operations

Strayer Education, Inc.
01.2011 - 06.2013
  • Managed operational compliance, risk mitigation, and process standardization across multiple locations
  • Led data analysis initiatives to identify operational inefficiencies and implemented significant system improvements
  • Collaborated with internal auditing, marketing teams, and IT to enhance operational effectiveness
  • Served as Subject Matter Expert (SME) for SaaS programs: DocuSign, PeopleSoft, and Salesforce
  • Developed policies to enhance adherence to industry regulations regarding enrollment management and best practices

Regional Director

Revolution Prep
01.2009 - 01.2011
  • Pioneered the opening of a new territory for the company; responsible for hiring, training, and onboarding new employees across four states
  • Secured third-party facility usage and oversaw vendor management
  • Directed regional sales, marketing, and business operations, with direct P&L ownership
  • Provided comprehensive financial reporting to management, conducted business risk assessments, and implemented operational enhancements to drive revenue growth

Education

Master of Business Administration -

Marymount University
Arlington, VA
12.2010

Certificate - Digital Marketing Science

University of Virginia
Charlottesville, VA
03.2024

Bachelor of Science - Sociology

Virginia Tech
Blacksburg, VA
05.2000

Skills

  • Salesforce
  • Power BI
  • Financial Reporting
  • CRM Tools
  • Data Analysis
  • Compliance Management
  • Workflow Optimization
  • Process Improvement

Personal Information

Title: Director of Operations

Certification

HubSpot Marketing

Google Analytics

Google Ad Words

Timeline

Regional Operations Lead

Higher Ground Education
01.2024 - Current

Real Estate Broker

01.2013 - Current

Director of Operations

Strayer Education, Inc.
01.2011 - 06.2013

Regional Director

Revolution Prep
01.2009 - 01.2011

Certificate - Digital Marketing Science

University of Virginia

Bachelor of Science - Sociology

Virginia Tech

Master of Business Administration -

Marymount University

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