Susan Moore
Registered Nurse
Santa Fe,NM
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Hospice Nurse
Enchanted Sky Hospice
01.2025 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families, and caregivers on diagnosis and prognosis, treatment options, disease process, management, and lifestyle options.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
Risk Adjustment Coder
CSI Companies
03.2023 - 03.2024
- Mitigated potential financial loss due to improper code assignments by staying informed on payer-specific requirements and trends in risk adjustment methodology.
- Enhanced data accuracy by meticulously reviewing and validating medical records for risk adjustment coding.
- Reduced coding errors through rigorous attention to detail, thorough knowledge of ICD-10-CM guidelines, and continuous professional development.
Home Health Field Nurse & QA Coordinator
Giving Home Health Care
01.2012 - 01.2021
- Provided complete and compassionate care to geriatric patients in a home environment, applying clinical expertise to those in need of treatment and/or unable to ambulate
- Reviewed all medicines to identify possible adverse reactions, significant side effects, drug allergies and contraindicated medications.
- Observed confidentiality safeguards for all patient-related information.
- Compiled and reported quality data in the areas of patient care, safety, risk management, infection control, outcomes, and customer satisfaction
- Ensured accuracy and thoroughness of clinical documentation, remaining up to date with regulatory standards impacting documentation, quality, and insurance coverage issues
- Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
Inpatient Case Manager
Maxim Healthcare
01.2015 - 01.2016
- Oversaw day-to-day care coordination of complex medical patients and promote resource management, community access
- Provided targeted case management services and thorough documentation to promote cost-effective care
- Collaborated with floor staff, physicians, and social workers, to provide service coordination and discharge planning for patients
Admissions Nurse/Quality Assurance Officer
Ambercare Hospice
01.2010 - 01.2012
- Evaluated patients and family members to review qualifications for hospice admissions
- Developed annual audit plans to ensure proper documentation and medical necessity for continued hospice necessity
- Improved patient satisfaction by providing compassionate and efficient admissions service.
- Maintained up-to-date knowledge of federal regulations governing hospital admissions processes, such as Medicare/Medicaid requirements.
Education
Certificate of Completion - Medical Coding
AAPC
Dallas, TX06.2022
Associate of Science - Nursing
College of The Desert
Palm Desert, CAAccredited Record Technician - Health Information Services
American Medical Record Association
Chicago, ILNo Degree - Nursing Education
University of Phoenix
Tempe, AZSkills
- Patient assessment skills
- Clinical judgment
- Compassion and empathy
- Elderly care management
- Patient education
- Medicare Parts A, B, C, D
- Proficient in electronic health records
- ICD-10-CM proficiency
- HIPAA compliance knowledge
- Fraud resolution expertise
- Strong independent work
- Call triaging
- End-of-life care experience
- Patient advocacy
- Basic life support
Certification
- Licensed Registered Nurse - New Mexico
- Certified Professional Coder
Timeline
RN Hospice Nurse
Enchanted Sky Hospice
01.2025 - Current
Risk Adjustment Coder
CSI Companies
03.2023 - 03.2024
Inpatient Case Manager
Maxim Healthcare
01.2015 - 01.2016
Home Health Field Nurse & QA Coordinator
Giving Home Health Care
01.2012 - 01.2021
Admissions Nurse/Quality Assurance Officer
Ambercare Hospice
01.2010 - 01.2012
Certificate of Completion - Medical Coding
AAPC
Associate of Science - Nursing
College of The Desert
Accredited Record Technician - Health Information Services
American Medical Record Association
No Degree - Nursing Education
University of Phoenix
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