Becca Jump
Concord,MA
Summary
Beertender with 10 years of customer service experience who is looking to broaden knowledge and develop new skills in the beer industry to better serve guests. In the long term, I aspire to become a coveted beer expert who creates and leads a world class brewery brand.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Festival Operations Director
Hogs For The Cause
New Orleans, LA
12.2018 - Current
- Oversaw all departments of festival and made sure they work together cohesively to deliver a world class 2 day event
- Worked as "lead" problem solver; ensured the success of an event with 18,000 attendees
- Raised over $2 million for families fighting pediatric brain cancer
Merchandise Supervisor
Lord Hobo Brewing Company
Woburn, MA
09.2018 - 09.2021
- Key collaborator on merchandising strategy and design that exceeded yearly goals
- Rebuilt and redesigned brewery merchandise store to enhance customer experience that resulted in increased annual sales
- Created a training program for the merchandise room to guide new employees
Beertender
Lord Hobo Brewing Company
Woburn, MA
09.2018 - 09.2021
- Through passion and work ethic, I ensured all guests received a superior customer experience
- Proudly took on role as brand ambassador
- Invested in formal education to deepen my knowledge of the industry in order to better inform and serve guests
Events Manager
Clark Farm
Carlisle, MA
08.2018 - 12.2019
- Developed a lineup of events for a growing business
- Expanded customer base through community based events
- Educated existing and new customers on importance of sustainable farming
Education
Bachelor of Science - Music Industry Studies
Loyola University New Orleans
New Orleans, LA05.2017
Skills
- French
- Project Management
- Leadership
- Event Planning
- Customer Service
- Social Media
Certification
Cicerone Certified Beer Server
Timeline
Festival Operations Director
Hogs For The Cause
12.2018 - Current
Merchandise Supervisor
Lord Hobo Brewing Company
09.2018 - 09.2021
Beertender
Lord Hobo Brewing Company
09.2018 - 09.2021
Events Manager
Clark Farm
08.2018 - 12.2019
Bachelor of Science - Music Industry Studies
Loyola University New Orleans