Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
OperationsManager

STEPHANIE S. THOMAS

Miami,FL

Summary

QUAL I F ICAT IONS PROF I L E Public Administrator professional with 20 years of operations and administration experience in various sectors of local government. Proven management track record leading comprehensive projects that maintain positive relations between government and constituents. Reflective ability to actively listen, collaborate, and engage diverse stakeholders at all levels. Experienced in community relations, strategic planning, human resources, public policy, emergency management, grant management, community and business development, diversity, equity, and inclusion. Proven leader and well-rounded expert in fundraising and organizational development. Recognized and sought-after leader in field and motivational manager of professional colleagues. Thoroughly understands donor development, estate planning, grant writing and how to create unique strategies to meet specific funding needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

53
53
years of professional experience
9
9
years of post-secondary education
5
5
Certificates
2
2
Languages

Work History

Community Planning & Development

City of North Miami
North Miami, FL
01.2002 - Current

Grants Manager

01.2020 - Current
  • Administer grants and contract activities to ensure compliance, oversee the preparation of complex grant and funding applications and proposals, and administers grants;
  • Establish and maintain cooperative working relationships with County officials and private and public entities;
  • Serves as a liaison on administrative matters affecting other City departments;
  • Prepare council packets, supporting documents for the Planning Commission and City Council meeting agenda;
  • Serves as Board secretary to the Planning Commission Board;
  • Assists in monitoring and updating departmental priorities, policies, and procedures;
  • Monitors compliance with terms and conditions of contractual lease agreements in which the City is a party;
  • Assists in the coordination of departmental budgets and other finance-related activities;
  • Responsible for payment and monitoring of department expenditure and revenues;
  • Assists the Director in updating the department’s annual budget based on past expenditures department goals and priorities;
  • Works to coordinate deliverables and monitor project deadlines based on Director’s objectives;
  • Share research results through academic and professional publications, white papers, reports, and public presentations.

Business Tax Receipt Manager

01.2017 - 01.2020
  • Enforces Local Business Tax Receipt Ordinances;
  • Maintains records on Local Business Tax Receipts and completes related reports;
  • Issues Local Business Tax Receipts and permits as appropriate;
  • Ensures that all active businesses in the City have the required Business Tax Receipts;
  • Assists in administering the Business Tax functions, including the application process, fee assessment and collection, and Business Tax issuance;
  • Researches and analyzes data and information relative to Business Tax Receipts;
  • Assists in resolving complex and sensitive customer service issues, either personally, by telephone or in writing
  • Developed updated, recommended policies, procedures and regulations for the Finance Department.

Deputy City Clerk

MMC, CMC
01.2014 - 01.2017
  • Perform follow-up activities resulting from Council meetings, including distributing minutes, ensuring that resolutions and ordinances are in proper format and are signed; track committee and commission actions; prepare letters of acceptance/rejection;
  • Recommend and coordinate the development and maintenance of computerized applications and systems; maintain centralized records management system, archive, official record keeper for City contracts, agreements, and records retention;
  • Index, process, copy, distribute, file, and certify copies of ordinances, resolutions, official minutes, and other public records; maintain and update Municipal Codebooks;
  • Prepared and publish legal & public notices in coordination with City Departments;
  • Assist City Clerk in the administration of municipal elections;
  • Perform duties as Supervisor of Municipal Elections;
  • Assist in the development and preparation of annual budget;
  • Supervise the codification of Ordinances;
  • Process and execute passport applications;
  • Serve as liaison to the general public;
  • Custodian of Records;
  • Issue Business Tax Receipts (BTR).

Constituent Services Coordinator

01.2010 - 01.2014

Confidential Secretary

01.2002 - 01.2010
  • Served as the Council Liaison
  • Collaborated with private businesses, community groups, and media outlets
  • Addressed concerns from homeowner associations and the general public; coordinated and facilitated conflict-resolution meetings; worked with applicable city departments and public/private agencies and identified resolutions to a variety of issues
  • Coordinated citywide events
  • Principal administrative aide to the Mayor and five-member Council;
  • Supervised staff of three or more;
  • Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures;
  • Scheduled meetings and appointments for Mayor and City Council;
  • Coordinated travel logistics for conferences and seminars;
  • Attended board, committee, community meetings and conferences on behalf of the department;
  • Directed complex projects and events from concept to fully operational status, including prospective letters to sponsors, bringing in more than over $150,000 through the years;
  • Served as a resource for members of the public seeking assistance across government services;
  • Managed office budget of $100,000.

Administrative Assistant

Barry University
Miami Shores, FL
01.1999 - 01.2001
  • Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers, and ensured a consistently positive customer experience;
  • Helped drive a 10% increase in student services and alumni participation/enrollment;
  • Created automated daily stats report that reduced inaccuracies, providing management with important decision- making tools;
  • Earned a reputation for maintaining a positive attitude and producing high-quality work;
  • Trained, supervised, and evaluated interns and volunteers;
  • Expertise in ICD-9-CM, CPT coding, and electronic medical record-keeping and retention;
  • Maintained database of Alumni and minutes for board meetings;
  • Assisted Alumni Board and staff in coordinating Homecoming.

Medical Billing and Collections Manager

Vicente Roger, MD, and Associates
Bay Harbor, FL
01.1993 - 01.1999
  • Trained, supervised daily activities of staff, evaluated staff performance, and coached management skills;
  • Document specialist in auditing medical records for ICD-9-CM and CPT coding and record retention;
  • Knowledge of licensing, reimbursement, and accreditation standards
  • Provided ongoing training to staff on the intricacies of insurance submissions, codes, and intake procedures to minimize rejections for referrals;
  • Built mutually respectful relationships with third-party payers, HMOs, PPOs, Medicaid, and independent commercial carriers;
  • Responsible for patient billing and correspondence.

Medical Billing and Collections Manager

Julian H. Groff
North Miami Beach, FL
01.1990 - 01.1994
  • Maximized reimbursement by ensuring accurate ICD-9-CM and CPT coding;
  • Conducted audits of providers’ selected codes compared to chart documentation;
  • Built mutually-respectful relationships with third-party payers, HMOs, PPOs, Medicare, Medicaid, workers' compensation (WC) carriers, and independent commercial carriers;
  • Collected $50,000 in bad debt previously denied by Medicare, Medicaid, and other insurance carriers;
  • Responsible for accounts receivable accounts valued over $500,000;
  • Maintained verbal and written communication between patients and insurance carriers.

Education

Doctorate of Health Sciences -

Eastern Virginia Medical School
Norfolk, VA
08.2018 - 05.2021

Master of Arts - Public Administration

University of Miami
Miami, FL
08.2016 - 08.2018

Master of Science - Health Informatics & Management Systems

Florida International University
Miami, FL
08.2012 - 08.2013

Bachelor of Science - Health Information Management

Florida International University
Miami, FL
08.1997 - 06.1999

Associate of Science - Pharmacy

Miami Dade College
Miami, FL
08.1995 - 06.1997

Skills

    Teamwork and Collaboration

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Affiliations

American Society for Public Administration (ASPA) South Florida International Institute of Municipal Clerks (IIMC)

National Forum for Black Public Administrators (NFBPA), South Florida Chapter, Historian

Pi Alpha Alpha Honor Society, University of Miami

Accomplishments

  • Supervised team of seven staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Certificate in Lean Six Sigma Yellow Belt
  • Employee of the Quarter 2010

Certification

Master Municipal Clerk

Timeline

Covid-19 Contact Tracing, John Hopkins University

05-2021

Grants Manager

01.2020 - Current

Master Municipal Clerk

12-2018

Doctorate of Health Sciences -

Eastern Virginia Medical School
08.2018 - 05.2021

Certification, National Incident Management System (NIMS) Compliance

05-2018

Business Tax Receipt Manager

01.2017 - 01.2020

Certified Municipal Clerk

08-2016

Master of Arts - Public Administration

University of Miami
08.2016 - 08.2018

Notary

11-2014

Deputy City Clerk

MMC, CMC
01.2014 - 01.2017

Master of Science - Health Informatics & Management Systems

Florida International University
08.2012 - 08.2013

Constituent Services Coordinator

01.2010 - 01.2014

Community Planning & Development

City of North Miami
01.2002 - Current

Confidential Secretary

01.2002 - 01.2010

Administrative Assistant

Barry University
01.1999 - 01.2001

Bachelor of Science - Health Information Management

Florida International University
08.1997 - 06.1999

Associate of Science - Pharmacy

Miami Dade College
08.1995 - 06.1997

Medical Billing and Collections Manager

Vicente Roger, MD, and Associates
01.1993 - 01.1999

Medical Billing and Collections Manager

Julian H. Groff
01.1990 - 01.1994

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