Shontaria James
Forney,TX
Summary
To obtain a position with the organization where I can demonstrate my education, skills, also will allow growth and advancement within the company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Blue Cross Blue Shield
02.2022 - Current
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner
- Duties include: conducting research; spends approximately 90% of the scheduled time on the phone according to business need.
Braid specialist
Tia's Braiding Culture
04.2021 - Current
- Serves customers by providing beautiful, painless, protective style braids
- Job Duties: Produces desired effect by braiding hair, painlessly and in a protective healthy style
- Maintains supplies by checking stock; anticipating needs; requesting needed supplies.
Customer Service Representative
Nationstar Mortgage LLC. Mr. Cooper
03.2020 - 07.2021
- Perform variety of functions, answer calls and respond quickly to customer calls, assist customers to the best of your ability by using resources that we have to assist customers as well
- Answer billing and payment questions as in late charges, fee waived and due date changes
- Process and navigate multiple systems generating pay off quotes, and any other documents in the form of fax, mail, or emailing.
Customer Service Representative
InnoSource
05.2019 - 03.2020
- Maintains good customer relations during the period the loan is within a firm's servicing portfolio
- Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.
CNA - Certified Nursing Assistant
Heritage House Nursing Home
06.2018 - 03.2019
- Assisted patients with hygiene, meals including feeding dependent residents, mobility, daily activities, housekeeping inside patients room such as emptying trash, and ensuring rooms are clean at all times.
CNA
Reunion Plaza retirement & Senior care
11.2017 - 04.2018
- Assist patients with daily living skills and activities, assisted with hygiene and other personal needs
- Feed dependent patients as well as set up meal for independent residents.
Customer Service
Harte-Hanks, Inc
02.2014 - 09.2016
- Inbound calls Scheduled pick-ups, track packages, provided rating on shipments, recovered lost shipments, provided lost prevention information to customers, transferred loss claims to department for further assistance
- Search packages inside FedEx hubs all over the world by letting the customer describe the lost package the best way they can to help us search and locate their packages.
Crew Trainer/Crew Member
McDonald's
02.2012 - 01.2014
- Train new employees for their day to day work serving customers, preparing food, keeping or restaurants and kitchens clean and tidy and working well as part of the team
- Help them with any problem they may have in customer service.
Education
Bachelor's - Bachelor of Science in Business , HR Certification
University of Phoenix-Online
Phoenix, AZ02.2026
High school or equivalent -
Texas Success Academy
Arlington, TX03.2019
Skills
- Customer Service
- RECEPTIONIST
- RETAIL SALES
- Home Health
- CNA
- Call Center
- Customer Support
- Notary Public Certification
- Professional and mature
- Strong Problem Solver
- Documentation abilities
- Strong Communication Skills
Certification
- CNA, 05/01/16, 05/01/20, A certified nursing assistant, or CNA, helps patients or clients with healthcare needs under the supervision of a Registered Nurse (RN) or a Licensed Practical Nurse.
- CPR, Certified Nursing Assistant (CNA), 04/01/23, Present
Additional Information
SKILLS
Computer skills
Customer Service
CNA
Health care provider
Assessments
- Customer focus & orientation, Completed, 10/01/21, Responding to customer situations with sensitivity
- HR: Compensation & benefits, Completed, 11/01/20, Knowledge of compensation and benefits programs
- Customer service, Proficient, 10/01/21, Identifying and resolving common customer issues
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service
Timeline
Customer Service Advocate
Blue Cross Blue Shield
02.2022 - Current
Braid specialist
Tia's Braiding Culture
04.2021 - Current
Customer Service Representative
Nationstar Mortgage LLC. Mr. Cooper
03.2020 - 07.2021
Customer Service Representative
InnoSource
05.2019 - 03.2020
CNA - Certified Nursing Assistant
Heritage House Nursing Home
06.2018 - 03.2019
CNA
Reunion Plaza retirement & Senior care
11.2017 - 04.2018
Customer Service
Harte-Hanks, Inc
02.2014 - 09.2016
Crew Trainer/Crew Member
McDonald's
02.2012 - 01.2014
Bachelor's - Bachelor of Science in Business , HR Certification
University of Phoenix-Online
High school or equivalent -
Texas Success Academy
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