Martina Nikolajew
Tarpon Springs,FL
Summary
- Customer Service and Support, equally well with customers.
- Kitchen Management and Catering, Team player
- Excellent organization skills.
- High degree of accuracy, attention to detail, proven analytical and problem solving skills,
Overview
33
33
years of professional experience
Work History
Chef Part Time
Kensington Gardens
03.2022 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
Chef, Dietary Manager
HCSG Group
09.2018 - 12.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Executive Chef and Kitchen Manager
Hofbrauhaus
09.2018 - 08.2019
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Interacting with Costumers
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
Catering Service - Part Time
Self-employed
01.2010 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations
Massage Therapist
Self-employed
10.2013 - 10.2016
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing variety of massage techniques tailored to individual needs.
Customer Service Representative
Lufthansa Technic
01.1996 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed incoming calls, emails and faxes of customers (United Airlines and American Airlines)
Check In - Part Time, Side Job
TUI Airlines
12.1996 - 12.2001
- Maintained a clean, professional appearance of check-in area to create a welcoming environment for all guests.
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Utilized strong communication skills when interacting with clientele, ensuring clear understanding their needs and expectations during check-in process.
- Service assistance for Costumers
- Collaboration with Crew and Operations, focused punctual departure
Financial Accountant
Deutsche Lufthansa AG
09.1991 - 01.1993
- Assisted in annual audit preparations, ensuring smooth process with no major discrepancies found.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Identified cost-saving opportunities through thorough budget analysis and expense tracking.
- Input financial data and produced reports using SAP.
Education
Holistic Medicine - Medicine
Modern Techniques of Natural Medicine
Paracelsus School Hamburg, Grmany 09.2015
Practitioner & Master Level Counseling - NLP - Neuro Linguistic Program - Coaching
Inntal Institute
Muenchen, Germany07.2014
Associate of Science - Engineering
Rudolf Diesel School For Engineering
Meissen. Germany07.1982
Associate of Science - Accounting, Industrial Management
Institute For Microelectronics, Dresden
Dresden, Germany07.1979
Skills
- Food safety and sanitation
- Cooking techniques
- Knife Skills
- Food quality
- Food presentation
- Kitchen Management
Languages
German
Native or Bilingual
English
Professional Working
Traveling, Skydiving, Scubadiving
I was lucky enough to travel a lot and get to know many nations in the world. I am always impressed about different cultures.
The most exiting travel experience, a Ferry Flight from BLL to JKT as Flight attendant.
Skydiving was part of my life over 10 years and I liked to jump big formations.
I also completed many photo flights.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkTimeline
Chef Part Time
Kensington Gardens
03.2022 - Current
Chef, Dietary Manager
HCSG Group
09.2018 - 12.2022
Executive Chef and Kitchen Manager
Hofbrauhaus
09.2018 - 08.2019
Massage Therapist
Self-employed
10.2013 - 10.2016
Catering Service - Part Time
Self-employed
01.2010 - 12.2016
Check In - Part Time, Side Job
TUI Airlines
12.1996 - 12.2001
Customer Service Representative
Lufthansa Technic
01.1996 - 09.2013
Financial Accountant
Deutsche Lufthansa AG
09.1991 - 01.1993
Holistic Medicine - Medicine
Modern Techniques of Natural Medicine
Practitioner & Master Level Counseling - NLP - Neuro Linguistic Program - Coaching
Inntal Institute
Associate of Science - Engineering
Rudolf Diesel School For Engineering
Associate of Science - Accounting, Industrial Management
Institute For Microelectronics, Dresden
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