ABIGAIL CHRISTNER
443 Maple Ave, Johnstown,PA
Summary
Dynamic Medical Assistant with a proven track record at Pediatric Care Specialists, excelling in patient-focused care and effective communication. Skilled in HIPAA compliance and proficient in EMR systems, I enhance clinic efficiency while building strong patient relationships. Recognized for compassionate support and meticulous attention to detail in medical documentation and specimen collection.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Pediatric Care Specialists
07.2021 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Perform medical records management, including filing, organizing and scanning documents.
- Perform minor laboratory work such as finger stick blood draws fo lead/hemoglobin/mono/lymes disease, as well as urine dipstick tests.
- Answer phones, schedule patients, collect co-payments and previous balances. Verify insurance coverage
- Build strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensure patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinate patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintain strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimize appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Front Desk Receptionist/Medical Assistant
Charles Stotler, M.D.
10.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive patient information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Verified insurances.
- Obtained prior authorizations for testing.
Medical Assistant
Laurel Pediatric Associates, Inc
04.2017 - 10.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Some College (No Degree) - Biology/Pre-med
University of Pittsburgh At Johnstown
Johnstown, PAHigh School Diploma -
Portage Area High School
Portage, PA05-2015
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- Specimens collection and processing
- Laboratory specimen collection
- Insurance verification
- Maintaining confidentiality
- Appointment setting
- First aid
- Medical supply inventory
- Adaptable
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Inventory management
- Payment collection
- Valid PA driver's license
- Emergency response preparedness
- Reliable transportation
- Companionship and emotional support
- Insurance authorizations
- Specimen labeling
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Pediatric Care Specialists
07.2021 - Current
Front Desk Receptionist/Medical Assistant
Charles Stotler, M.D.
10.2020 - 07.2021
Medical Assistant
Laurel Pediatric Associates, Inc
04.2017 - 10.2020
Some College (No Degree) - Biology/Pre-med
University of Pittsburgh At Johnstown
High School Diploma -
Portage Area High School
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