Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
9
9
years of professional experience
Work History
Barista
OneZo
06.2023 - 08.2023
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Pastry Chef
Tavistock - Abe & Louie's Boston
12.2022 - 05.2023
Supported chefs, developed recipes, maintained workstations clean, measured ingredients, replenished supplies, and completed other duties as assigned
Collaborated with the culinary team to create unique dessert offerings that complemented main dishes.
Enhanced customer satisfaction by creating visually appealing and delicious pastries.
Maintained well-organized mise en place to keep work consistent.
Followed food safety standards when handling ingredients.
Line Cook
The Greenbrier American Resort
07.2020 - 06.2021
Assisting with stocking and setting up the kitchen stations
Preparing food including cleaning and cutting the ingredients and cooking main dishes, desserts, appetizers and snacks
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Working with servers to ensure that orders are completed according to request and on time
Ensuring that the kitchen operation procedures and hygiene meet food safety standards and regulation.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Daily Worker in Food and Beverages Production
Bali Nusa Dua Convention Center
02.2019 - 02.2019
Banquet production
Enhanced team productivity through effective communication and collaboration.
Improved workplace efficiency by organizing and prioritizing tasks.
Daily Worker
GWK Cultural Park in Food and Beverages department
10.2018 - 10.2018
Food production
Improved workplace efficiency by organizing and prioritizing tasks.
Enhanced team productivity through effective communication and collaboration.
Guest Service Agent
Novotel Grand Shayla
09.2015 - 01.2016
Answers inquiries over the telephone and in person pertaining to hotel services and registration of guests, registers and assigns rooms to guests, issue keys, and collect guest payment and billing information
Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements, provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
Deal with irate guests and find ways to resolve issues to the guest's satisfaction
Verify room status from housekeeping's report, 'Blocks' and assigns rooms for special request and good attention reservations
Properly record and post to the appropriate folio all charge payments of room accounts, this includes both credit card charges and city ledger charges
Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay., also calculate the guest's final bill and collect payments upon checkout
May also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Trainee in Accounting department
Best Western Plus
09.2014 - 11.2014
Worked as receiving clerk, that must verifying the correct amounts and types of items were shipped, also involves inspecting the goods in order to ensure their quality, and then stores or stocks the items in their appropriate places
Cooperate with representatives from other departments in the organization to provide warehouse information as requested
Worked as Information technology staff, that must support computers in hardware and software malfunction in coordination with all the departments
Education
Hospitality Management - Culinary Arts
Bali Tourism Polytechnic
Bali
10.2022
Bachelor of Computer Science - Accounting And Computer Science
Kharisma College of Computer And Information Science
Makassar
09.2015
Student in Social Science -
Rajawali Catholic Senior High School
05.2011
Student in Chinese Courses -
College of International Culture of South China Normal University
07.2014
Student -
State Junior High School 2
06.2008
Student -
Unggulan Elementary School
06.2005
Student -
State Elementary School 1
06.2003
Skills
Excellent interpersonal skill
Detail-oriented
Passionate and motivated
Team player
Desire to learn
Adapting well to change
Product Merchandising
Food Safety & Preparation
Guest Services
Computer-literate
Cash Handling
POS Systems
Awards Recognitions
October 2022, Bali Tourism Polytechnic, Bali, Indonesia, Graduating With Great Honor at Bali Tourism Polytechnic
August 2016, STMIK Kharisma Makassar, Makassar, Indonesia, Graduating With Honor at STMIK Kharisma Makassar
References
Available Upon Request
Languages
English
Full Professional
Indonesian
Native or Bilingual
Japanese
Limited Working
Chinese (Mandarin)
Elementary
Spanish
Elementary
Timeline
Barista
OneZo
06.2023 - 08.2023
Pastry Chef
Tavistock - Abe & Louie's Boston
12.2022 - 05.2023
Line Cook
The Greenbrier American Resort
07.2020 - 06.2021
Daily Worker in Food and Beverages Production
Bali Nusa Dua Convention Center
02.2019 - 02.2019
Daily Worker
GWK Cultural Park in Food and Beverages department
10.2018 - 10.2018
Guest Service Agent
Novotel Grand Shayla
09.2015 - 01.2016
Trainee in Accounting department
Best Western Plus
09.2014 - 11.2014
Hospitality Management - Culinary Arts
Bali Tourism Polytechnic
Bachelor of Computer Science - Accounting And Computer Science
Kharisma College of Computer And Information Science
Student in Social Science -
Rajawali Catholic Senior High School
Student in Chinese Courses -
College of International Culture of South China Normal University