Meaghan Murphy
Belmont,MA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
General Manager
Colwen Hotels
03.2023 - Current
- Ensures safety and comfort for all hotel guests and employees
- Provides support to Front Desk, Housekeeping, and Food and Beverage teams
- Responsible for staffing changes through hiring, documentation, and termination practices
- Oversees all operational procedures ensuring Marriott and Colwen compliance
- Ensures Accounts Receivable/Accounts Payable invoicing are Hotel based reporting through M3, Fosse, Marsha, MGS, Plate IQ, ProfitSword, Sage Intact
- Responsible for creating and maintaining hotel budgets
- Participates in all revenue calls, revenue management, and P&L review to ensure profitability.
Hotel Manager
AC Hotel/Fairfield Inn/TownePlace Suites
10.2021 - Current
- Responsible for all day-to-day operations
- Provided support to Front Desk, Housekeeping, and Gatehouse staff
- Responsible for staffing changes through hiring, documentation, and termination practices
- Inventory ordering for food and beverage, operational supplies, and housekeeping
- Accounts Receivable/Accounts Payable invoicing through M3
- Hotel based reporting through M3, Fosse, Marsha, MGS
- General understanding of forecasting/budgeting/future and focus
- Participated in revenue calls, revenue management, and P&L review to ensure profitability.
Operations Manager/Inn Keeper/Rental Property Manager
Inn At Diamond Cove
07.2021 - 10.2021
- Assisted in the re-opening of Inn at Diamond Cove under new management
- Structured Hotel Policies and Operational guidelines
- Implemented and executed Colwen Hotel standards through staff training
- Responsible for all day to day and advanced operations
- Supervision of all hourly staff through scheduling & training
- Acted as Bartender/Night Cook/Overnight Auditor/Housekeeper/Desk agent
- Rental property manager for 8 rental homes on Great Diamond Island
- Coordinated rentals, inspected homes, assisted in guest transportation
- On call for any issues that arose.
Operations Manager (50 ROOM BOUTIQUE)
Hotel 1868
10.2018 - 06.2021
- Opened & operated brand-new boutique hotel
- Supervision of hotel staff through scheduling & training
- Responsible for staffing changes through hiring and termination practices
- Implemented new standard operating procedures and policies for safety and security of staff and guests
- Individual/small group/large group sales and corporate account management
- Hotel based reporting through various systems (RoomMaster, ProfitSage, M3, Office Suite/Windows)
- Led hotel staff through transition of COVID19, structuring guest/staff guidelines & safety protocols
- Acted as General Manager from March 2020 to June 2021 while GM took unemployment to keep more staff employed.
Operations Manager (65 ROOM BOUTIQUE)
Porter Square Hotel
11.2016 - 06.2021
- Opened and operated brand-new boutique hotel
- Supervision of hotel staff through scheduling & training
- Responsible for staffing changes through hiring and termination practices
- Implemented new standard operating procedures and policies for safety and security of staff and guests
- Individual/small group/large group sales and account management
- Hotel based reporting through various systems (RoomMaster, ProfitSage, M3, Office Suite/Windows)
- Trained Hotel Staff
- Led hotel staff through transition of COVID19, structuring guest/staff guidelines & safety protocols
- Acted as General Manager from March 2020 to June 2021 while GM took unemployment to keep more staff employed.
FRONT DESK AGENT/WEEKEND MOD/SERVER & BARTENDER
Charlesmark Hotel & Lounge
07.2013 - 11.2016
- Provided front-end assistance to staff and guests
- Coordinated scheduling of staffing
- Responsible for staff training
- Ensured proper room accommodations to all guests, specifically VIPs
- Provided hospitality through wait-staff services
- Hotel based reporting through various systems (ExecuTech, Shift4, ADP, Office Suite/Windows).
FRONT DESK AGENT/SERVER & BARTENDER
Harborside Inn & Lounge
07.2012 - 11.2016
- Provided front-end assistance to staff and guests
- Coordinated scheduling of staffing
- Responsible for staff training
- Ensured proper room accommodations to all guests, specifically VIPs
- Provided hospitality through wait-staff services
- Hotel based reporting through various systems (ExecuTech, Shift4, ADP, Office Suite/Windows).
Education
SPORTS JOURNALISM -
University of Mass. - Amherst
05.2012
University of North Carolina
05.2009
Skills
- Customer Relationship Management
- Operations Oversight
- Customer Retention
- Contract Negotiations
- Revenue Management
Timeline
General Manager
Colwen Hotels
03.2023 - Current
Hotel Manager
AC Hotel/Fairfield Inn/TownePlace Suites
10.2021 - Current
Operations Manager/Inn Keeper/Rental Property Manager
Inn At Diamond Cove
07.2021 - 10.2021
Operations Manager (50 ROOM BOUTIQUE)
Hotel 1868
10.2018 - 06.2021
Operations Manager (65 ROOM BOUTIQUE)
Porter Square Hotel
11.2016 - 06.2021
FRONT DESK AGENT/WEEKEND MOD/SERVER & BARTENDER
Charlesmark Hotel & Lounge
07.2013 - 11.2016
FRONT DESK AGENT/SERVER & BARTENDER
Harborside Inn & Lounge
07.2012 - 11.2016
SPORTS JOURNALISM -
University of Mass. - Amherst
University of North Carolina
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