Selah Durda
San Antonio,TX
Summary
Skilled in life and health insurance knowledge, demonstrating strong problem-solving abilities and cultivated vital client relationships and managed sensitive data with utmost discretion. Enhancing customer experiences and sales at Olive Garden through exceptional service and upselling techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
13730 San Pedro Ave, San Antonio, Texas 78232
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Life and Health Insurance Broker
Magnify
8202 Little Port Dr
11.2023 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
Administrative Intern
Texas Medicare Solutions
1901 NW Military Hwy, San Antonio, Texas 78213
09.2023 - 03.2024
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls with questions about Medicare
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
Intern Assistant
First Baptist Academy Universal City
1401 Pat Booker Rd, Universal City, TX 78148
05.2022 - 10.2023
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Created and maintained safe and nurturing environment for children.
- Promoted organization's mission through public speaking engagements and presentations.
- Developed strong public speaking abilities while presenting at numerous events and meetings.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
Education
High School Diploma -
Magnify Academy
8202 Little Port Dr05.2022
Skills
- Exceptional customer service
- Attention to Detail
- Life and Health Insurance Knowledge
- Memory retention
- Sales Techniques
- Teamwork and Collaboration
- Problem-Solving
Certification
- Licensed Medicare Agent
Timeline
Server
Olive Garden
02.2024 - Current
Life and Health Insurance Broker
Magnify
11.2023 - Current
Administrative Intern
Texas Medicare Solutions
09.2023 - 03.2024
Intern Assistant
First Baptist Academy Universal City
05.2022 - 10.2023
High School Diploma -
Magnify Academy