Selah Durda
San Antonio,TX
Summary
Skilled in life and health insurance knowledge, demonstrating strong problem-solving abilities and cultivated vital client relationships and managed sensitive data with utmost discretion. Enhancing customer experiences and sales at Olive Garden through exceptional service and upselling techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Life and Health Insurance Broker
Magnify
11.2023 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
Administrative Intern
Texas Medicare Solutions
09.2023 - 03.2024
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls with questions about Medicare
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
Intern Assistant
First Baptist Academy Universal City
05.2022 - 10.2023
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
- Created and maintained safe and nurturing environment for children.
- Promoted organization's mission through public speaking engagements and presentations.
- Developed strong public speaking abilities while presenting at numerous events and meetings.
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
Education
High School Diploma -
Magnify Academy
8202 Little Port Dr05.2022
Skills
- Exceptional customer service
- Attention to Detail
- Life and Health Insurance Knowledge
- Memory retention
- Sales Techniques
- Teamwork and Collaboration
- Problem-Solving
Certification
- Licensed Medicare Agent
Timeline
Server
Olive Garden
02.2024 - Current
Life and Health Insurance Broker
Magnify
11.2023 - Current
Administrative Intern
Texas Medicare Solutions
09.2023 - 03.2024
Intern Assistant
First Baptist Academy Universal City
05.2022 - 10.2023
High School Diploma -
Magnify Academy
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