Shamarah Helm
Toledo,Ohio
Summary
Reliable ,offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in different areas and flexible with changing business needs. Talented Assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Teleperformance
Maumee, OH
09.2021 - Current
- Assist with network administration services such as passwords, electronic mail accounts and troubleshooting.
- Process virtual cards for clients on behalf of insurance companies
- Assist with processing/cancellation of payments
- Assist with Troubleshooting for company website
- Assist with setting EFT/ERA accounts
Home Health Aide
Home Care By Black Stone
Toledo, OH
12.2019 - 06.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Supervised daily activities and provided assistance to staff.
Assistant
Beyond Decor` LLC
Toledo, OH
06.2018 - Current
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Run errands
- Handle money
- Book venues
- Decorating/planning
DIRECT CARE PROFESSIONAL
Luther Home Of Mercy Williston
Williston, OH
01.2011 - 11.2021
- Provide Comfort To each Individual
- Assist Residents with their everyday needs
- Assist with Laundry, Cleaning
- Maintain Records, Assist Care to clients With Severe behavior and mental needs
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Program
YWCA
Toledo, Ohio
06.2009 - 09.2009
- Supported children’s emotional and social development, encouraging, understanding of others and positive self-concepts
- Peer to Peer Mentoring
- Planning and implanting programming to youth.
- Monitored progress of programs, using and applying programming documents, program directives and other program material
- Tracked and reported program results to customers and stakeholders to facilitate change management activities
Education
Esthetician & Managing License - Esthetician
Toledo Academy of Beauty Culture - East
Oregon, OH11.2015
High School Diploma -
Libbey High School
Toledo, OH09.2009
Skills
- RELATIONS:
- Self-motivated, enthusiastic and proven leader
- Strong analytical and problem solving ability, Mentoring Experience
- Managing Esthetician License
- Computer / Technical Expertise
- MICROSOFT OFFICE SUITE:
- Word
- Excel
- Problem Solving
- Staff Supervision
- Reliable and Responsible
- Customer Relations
- Cash Register Operations
- Call Response and Transfer
- Team Leadership
Certification
CPR , First Aid, and Med Certified
CUSTOMER Passionate professional in the area of youth, elderly and MRDD
Timeline
Subject Matter Expert
Teleperformance
09.2021 - Current
Home Health Aide
Home Care By Black Stone
12.2019 - 06.2020
Assistant
Beyond Decor` LLC
06.2018 - Current
DIRECT CARE PROFESSIONAL
Luther Home Of Mercy Williston
01.2011 - 11.2021
Program
YWCA
06.2009 - 09.2009
Esthetician & Managing License - Esthetician
Toledo Academy of Beauty Culture - East
High School Diploma -
Libbey High School