Summary
Overview
Work History
Education
Skills
Timeline
Server

Chardae Scott

Temple,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server

City Post Chophouse
Georgetown, TX
09.2021 - Current


  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Lead Server Trainer

Perry's Steakhouse
Austin, TX
05.2019 - 09.2021
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Modeled role-play scenarios to provide visual demonstration of serving [Type] to patrons.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Paul Martin Austin Grill
Austin, TX
07.2018 - 05.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Bachelor of Science - Dental Hygiene

California State University - Dominguez Hills
Carson, CA
06.2011

Skills

  • Relationship Building
  • Dining Room Cleaning and Upkeep
  • High Volume Dining
  • Menu Memorization and Presentation
  • Order Accuracy and Delivery
  • Team Player
  • Cool Under Pressure
  • High Energy and Stamina
  • Workflow Coordination
  • Conflict and Complaint Resolution
  • PPE Guideline Compliance

Timeline

Server

City Post Chophouse
09.2021 - Current

Lead Server Trainer

Perry's Steakhouse
05.2019 - 09.2021

Server

Paul Martin Austin Grill
07.2018 - 05.2019

Bachelor of Science - Dental Hygiene

California State University - Dominguez Hills

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Chardae Scott