Lidia Rivera
Riverview,FL
Summary
Healthcare professional with strong track record of delivering personalized care and maintaining high standards of patient well-being. Known for seamlessly collaborating with healthcare teams and adapting to evolving patient needs. Excellent communication and organizational skills, ensuring quality and consistent care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Home Health Aide
Aegean Home Health Care
Tampa, FL
05.2016 - Current
- Providing overnight in-home care for clients with Alzheimer's, emphasizing their protection, comfort, and well-being.
- Assisting patients with personal care tasks such as showering, dressing, grooming, and skin care, promoting hygiene.
- Performing essential home functions including housekeeping, laundry, and cleaning to maintain a safe environment.
- Documenting services and reporting changes in client's condition or family situation to the manager in a timely manner.
- Successfully providing remote administrative support coordinating schedules and creating care plans for new clients.
Certified Home Health Aide
Bayada Home Health Care
Tampa, FL
05.2016 - 08.2024
- Providing compassionate in-home care for disabled and chronically ill clients, focusing on their comfort and health.
- Assisting elderly patients according to their care plans while encouraging independence, safety, and quality of life.
- Assisting clients with bathing, dressing, feeding, and transferring, guaranteeing their daily needs are sufficiently met.
- Monitoring vital signs, including pulse, temperature, and respiration, for fully accurate and timely health assessments.
Resident Companion
Home Helpers of Tampa Bay
Tampa, FL
04.2011 - 05.2016
- Assisted residents overnight in facilities with dementia, providing non-medical care and emotional support consistently.
- Engaged residents' creativity with games, crafts, music, reading, and other activities, improving their daily experience.
- Cooperated and communicated clearly with nurses, focusing on patient safety, satisfaction, and following standards.
Administrative Assistant
Speedline Athletic Wear
Tampa, FL
08.2014 - 01.2015
- Processed incoming customer orders, adjustments, and returns according to the department policies and procedures.
- Representative answering calls on multiple phone lines, performed filing tasks, and handled data entry responsibilities.
- Collaborated with supervisors across all departments to guarantee the highest quality and consistency of production.
Education
GED -
Hillsborough Community College
01.2019
Skills
- Patient Support
- Documenting
- Conflict Resolution
- Team Communication
- Collaboration
- Clientele Relationships
- Data Entry
- Activity Planning
- Resident Engagement
- Quality Assurance
- Production Oversight
- Administrative Duties
- Meeting Schedules
- Order Processing
- Patient Hygiene Care
- Patient Assessment
Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Certified Clinical Medical Assistant Certification (CCMA) - National Healthcareer Association (NHA)
Accomplishments
- Awarded Best HHA: Received the Best HHA award from Aegean for hard work and dedication during the pandemic, never missing work, filling in often, being punctual, and receiving several pay raises within two years.
- Exceptional Customer Service: Consistently exhibited outstanding customer service skills in a high-volume call center, effectively resolving complaints and building long lasting relationships.
- Comprehensive In-Home Care: Provided compassionate, comprehensive in-home care for disabled and chronically ill clients, addressing both their physical and emotional needs.
- Professional Communication: Cooperated and communicated effectively with healthcare professionals overseeing patient safety, satisfaction, and compliance with company standards.
- Administrative Support: Processed customer orders, managed multiple phone lines, and performed data entry tasks, successfully contributing to smooth and organized operations.
Timeline
Certified Home Health Aide
Aegean Home Health Care
05.2016 - Current
Certified Home Health Aide
Bayada Home Health Care
05.2016 - 08.2024
Administrative Assistant
Speedline Athletic Wear
08.2014 - 01.2015
Resident Companion
Home Helpers of Tampa Bay
04.2011 - 05.2016
GED -
Hillsborough Community College