Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PAULA ANGEL

Naples

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Restaurant Host

Ritz-Carlton Naples Beach Resort
Naples, FL, USA
06.2024 - Current
  • Resolved customer service and food-related issues to maintain guest satisfaction
  • Stayed attentive to server availability and table turnover to quickly seat guests
  • Accommodated guests with children and special needs to promote a comfortable dining experience
  • Maintained a positive work environment by responding to customer complaints in a timely manner
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Tracked reservations in order to maximize seating capacity without compromising quality of service
  • Monitored the dining area to assess server capacity and estimate wait times
  • Greeted guests upon arrival and escorted them to their tables
  • Collected feedback from customers about their experience

Team Member

Chick-fil-A
Naples, FL, USA
10.2023 - Current
  • Provided customer service support to ensure satisfaction
  • Collaborated with team members to maximize productivity and efficiency
  • Greeted customers upon entering the store with a friendly demeanor
  • Resolved customer issues promptly in a professional manner
  • Developed positive customer relationships through friendly greeting and excellent service
  • Addressed customer needs by responding to specific requests
  • Worked hard to learn required tasks quickly to maximize performance
  • Rotated through different stations based on team needs
  • Built and maintained working relationships with peers and upper management
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
  • Looked for ways to go above and beyond job requirements
  • Processed and retrieved customer special orders
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Uphold high standards of productivity and quality in operations

Front Service Clerk

Publix
Naples, FL, USA
01.2022 - 09.2022
  • Greeted customers in a friendly and professional manner
  • Maintained an organized work area to support operational efficiency
  • Processed customer payments accurately and efficiently
  • Bagged groceries neatly and efficiently
  • Offered carryout services to all customers
  • Provided excellent customer service by responding to inquiries promptly and courteously

Education

Gulf Coast High School
Naples, FL

Skills

  • Complaint resolution
  • Equipment Operation
  • Cash Handling
  • Cleaning
  • Customer Service
  • Workplace Safety
  • Advanced Spanish ability
  • Area and Facility Cleaning
  • Clear Communication
  • Goal Setting and Achievement
  • Flexible Schedule
  • Complex Problem-Solving
  • Collaboration and Teamwork
  • Attention to Detail
  • Following Instructions
  • Positive Attitude
  • Creativity and Innovation

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Host

Ritz-Carlton Naples Beach Resort
06.2024 - Current

Team Member

Chick-fil-A
10.2023 - Current

Front Service Clerk

Publix
01.2022 - 09.2022

Gulf Coast High School

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PAULA ANGEL