Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dulani Robinson

San Francisco,CA

Summary

Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

Overview

6
6
years of professional experience

Work History

Manager/Dispatcher/Buyer's Assistant

Dispatch & Delivery, Royal Greens Cannabis Retailer
OAKLAND, CA
12.2019 - 06.2023
  • Managed day-to-day operations such as scheduling shifts, assigning duties, resolving conflicts among personnel
  • Analyzed data collected from daily reports to identify trends in customer service issues and devise appropriate solutions
  • Ensured timely completion of all assigned tasks by setting realistic deadlines and monitoring progress against them
  • Developed and implemented strategies to improve operational procedures, resulting in increased customer satisfaction
  • Managed inventory of vehicles, tools, and parts used in the dispatch process
  • Demonstrated ability to manage a high-volume of calls and prioritize tasks efficiently
  • Worked closely with vendors to ensure timely delivery of goods according to specifications
  • Monitored competitors' activities in order to stay ahead of the competition in terms of innovation
  • Maintained accurate records of all sales activities including account information and metrics
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies, or adjusting errors
  • Took inventory or examined merchandise to identify items needing replenishment or reordering
  • Identified customer needs by asking questions and advising on best solutions.
  • Evaluated inventory systems for accuracy and implemented improvements for efficiency
  • Packed finished goods and prepared product for drivers
  • Checked inventory before opening time & after store hours to ensure proper amount.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Sales Representative

Oakland Roots Professional Soccer Sport Club
Oakland, California
08.2019 - 04.2020
  • Created and maintained positive relationships with clients through effective communication, negotiation, and problem-solving skills
  • Developed and implemented successful strategies to increase team performance
  • Planned advertising campaigns for online, print, and other mediums.
  • Maintained accurate records of customer purchases to facilitate future marketing efforts
  • Listened to customer needs to identify and recommend the best products and services.
  • Developed pricing strategies tailored to individual clients based on their unique needs.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Delivered marketing strategy updates to upper-level management.
  • Ensured compliance with company policies regarding safety regulations, product quality standards, and ethical practices
  • Compiled reports detailing weekly and monthly performance metrics for senior management review
  • Resolved conflicts between members of the team using strong interpersonal skills and diplomacy
  • Developed promotional campaigns targeting specific client segments to maximize profitability
  • Communicated product features, advantages, and benefits to customers
  • Demonstrated excellent customer service skills when dealing with client inquiries
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Leveraged CRM software tools effectively for tracking customer interactions and managing pipeline activity
  • Attended industry events and conferences to attract potential customers and increase brand awareness
  • Collaborated with creative teams to develop effective advertising campaigns across multiple platforms
  • Coordinated with vendors and suppliers to ensure timely delivery of products and services
  • Created detailed reports outlining key performance indicators for various projects.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Automotive Sales Assistant General Manager

Velocity Car Center LLC
Houston, TX
02.2018 - 01.2019
  • Maintained detailed records of all incoming and outgoing shipments, including quantity, date, and cost
  • Consistently updated database records regarding stock levels
  • Created and maintained positive relationships with clients through effective communication, negotiation and problem-solving skills
  • Developed and implemented successful strategies to increase team performance, resulting in a 20% growth in sales
  • Maintained accurate records of customer purchases to facilitate future marketing efforts
  • Motivated the sales team by setting challenging goals, providing guidance and recognizing achievements
  • Ensured compliance with company policies regarding safety regulations, product quality standards and ethical practices
  • Compiled reports detailing weekly and monthly performance metrics for senior management review
  • Communicated product features, advantages, and benefits to customers
  • Demonstrated excellent customer service skills when dealing with client inquiries
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Collaborated with creative teams to develop effective advertising campaigns across multiple platforms
  • Coordinated with vendors and suppliers to ensure timely delivery of products and services

Entry Level Social Worker

Arthur Jackson Residential Adult Program
Oakland, CA
06.2017 - 01.2018
  • Managed day-to-day operations, ensuring high levels of customer service and satisfaction
  • Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
  • Acknowledged outstanding staff performance to boost company morale and productivity
  • Prepared and presented reports to inform upper management
  • Utilized company reports to analyze sales, gross profit and inventory activity
  • Established and maintained relationships with vendors
  • Prepared staff work schedules and assigned specific duties
  • Developed and implemented innovative marketing strategies to increase brand awareness, customer engagement, and sales
  • Trained and mentored sales personnel to ensure high levels of customer service and sales performance.

Education

Bachelor's in Liberal Arts and Science -

Texas Southern University
Houston, TX

Skills

  • Sales and Marketing
  • Staff Management
  • Verbal and Written Communication
  • Team Leadership
  • Creative Solutions
  • Microsoft Office
  • Customer Communication
  • Targeted Improvement Action Plans
  • Dispatch Procedures
  • Client Meetings
  • Trade Show Representation
  • Booth Installation
  • Product Promotion
  • Product Knowledge
  • Customer Service Excellence

Accomplishments

  • 2016/2017 SWAC conference Champion
  • Awarded WCC player of the week while playing for the University of Pacific
  • 51st pick in international players draft for professional basketball camp

Timeline

Manager/Dispatcher/Buyer's Assistant

Dispatch & Delivery, Royal Greens Cannabis Retailer
12.2019 - 06.2023

Sales Representative

Oakland Roots Professional Soccer Sport Club
08.2019 - 04.2020

Automotive Sales Assistant General Manager

Velocity Car Center LLC
02.2018 - 01.2019

Entry Level Social Worker

Arthur Jackson Residential Adult Program
06.2017 - 01.2018

Bachelor's in Liberal Arts and Science -

Texas Southern University

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Dulani Robinson