Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Shalmal Spells

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Office Manager

Olympus Infusions
Pittsburgh, PA
10.2021 - Current
  • Working closely with management and the local team on tasks that may include: hiring and interviews, events, coordinating deliveries, reception area, and greeting patients.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Developed standard operating procedures for all clinical employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained computer and physical filing systems.

ER Tech/Health Unit Coordinator

AHN Neighborhood Hospital
01.2020 - Current
  • Responsible for reconciliation and maintenance of Epic Emergency Department Tracking Board and Hospital ADT system
  • Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process
  • Provides a warm greeting for all patients
  • Support and contribute to Emerus core values and guiding principles of Your Care Incorporates acts of dignity and respect in daily interactions
  • Collect, report, and document clinical data
  • Take vital signs, height and weight, intake and output, pulse oximetry, and collect specimens

Senior Quality Specialist

CSL Plasma
Pittsburgh, PA
01.2019 - 01.2020
  • Conduct recruitment, training, development, counseling and termination
  • Manage effectively employee turnover within center operations
  • Adhere to HR policies and practices through fair and equitable treatment of all employees
  • Communicate effectively with HR to ensure compliance
  • Ensure excellent customer service by all staff
  • Provide a model of good customer service to employees
  • Communicate openly with customers
  • Effectively resolve complaints or concerns
  • Oversee/Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety
  • Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Upmc Presbyterian GI Lab, Advance Patient Care Tech
01.2017 - 01.2019
  • Scheduling phone and faxed requests in a prompt and courteous manner, managing difficult and interdepartmental scheduling with minimal delay to the customer
  • Providing instructions to patients and physician's staff on test preparation and registration information
  • Uses supplies in a cost-effective manner; monitors and maintains an appropriate supply inventory
  • Monitor and analyze cardiac rate, rhythm, and patterns of conduction of patients, and detects abnormal or changing rate, rhythm, or pattern of conduction.

Lead Emergency Room Tech

Upmc Mercy ER
01.2011 - 01.2017
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Safely transported patients by wheelchair, stretcher or bed to other units.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Decontaminated and sanitized all equipment, instruments and supplies.
  • Assisted doctors with examinations of patients by taking vital signs and drawing blood.

Float phlebotomist

Quest Diagnostics
01.2010 - 01.2011
  • Collect specimens according to established procedures
  • This includes, but not limited to: drug screens, biometric screening and insurance exams
  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services
  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct

Phlebotomy Supervisor

Upmc Mercy
01.2008 - 01.2010
  • Trains and orients new employees, students and residents, as applicable and as assigned
  • Interact with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner
  • Following proper patient identification procedures, procures appropriate blood specimens by venipuncture, heel stick and fingerstick
  • As required, instructs patients on the collection procedures for laboratory specimens that are obtained by the patient, and may collect samples other than blood

Medical Assistant II

Upmc Magee
01.2005 - 01.2008
  • Collect patient information/history, taking vitals, performing screenings per provider guidelines
  • Prepare patient rooms, set up instruments and equipment according to department protocol
  • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control
  • Obtain lab/x-ray reports, hospital notes, referral information, etc
  • Complete forms/requisitions as needed
  • Schedule appointments
  • Verify insurance coverage and patient demographics
  • Prepare and managing charts to ensure information completed and filed appropriately
  • Other front office responsibilities, as required

Education

Associate of Science -

Ccac
Pittsburgh, PA

Medical Assistant Diploma - Science

Icm School of Business And Medical Careers
Pittsburgh, PA
05.2005

Diploma - undefined

Peabody High School
2004

Skills

  • Coaching and Mentoring
  • Schedule Coordination
  • Team Management and Supervision
  • Regulatory Compliance
  • Staff Development and Training
  • Complex Problem Solving
  • Recruitment and Hiring
  • Team Building
  • Microsoft Office Suite
  • Multitasking and Prioritization
  • Payroll Administration
  • Intuit QuickBooks
  • Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

Olympus Infusions
10.2021 - Current

ER Tech/Health Unit Coordinator

AHN Neighborhood Hospital
01.2020 - Current

Senior Quality Specialist

CSL Plasma
01.2019 - 01.2020

Upmc Presbyterian GI Lab, Advance Patient Care Tech
01.2017 - 01.2019

Lead Emergency Room Tech

Upmc Mercy ER
01.2011 - 01.2017

Float phlebotomist

Quest Diagnostics
01.2010 - 01.2011

Phlebotomy Supervisor

Upmc Mercy
01.2008 - 01.2010

Medical Assistant II

Upmc Magee
01.2005 - 01.2008

Associate of Science -

Ccac

Medical Assistant Diploma - Science

Icm School of Business And Medical Careers

Diploma - undefined

Peabody High School

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Shalmal Spells