Carla Nelson

Responsible for administrative operations of the Vet Center, including clerical organization, answering phones, scheduling appointments. Greets clients, provides them with basic information, obtains necessary intake information and maintains accurate and confidential client records.

• Utilizes Microsoft Word, Excel, Power Point and Outlook, daily.
• Responsible for daily use of Vet Center RCSNet databases such as share drives, share points, Integrated Funds Control, Accounting, and Procurement, Invoice Payment Processing System and FORCE.
• Experience in timekeeping and payroll management.
• Manages orders for two purchase cards with a combined $20,000 annual office supply budget.
• Provides general program information and assistance.
• Works closely with Vet Center Director, counselors and VOPS to create, implement and assist in ideas to improve the Vet Center's organization.

Responsible for the day to day administrative duties within the Veterans Clinic including all customer service calls and inperson requests while simultaneously maintaining all service records and patient/care referrals. Duties also include the research and receipt of patient records and treatment documents from all over the United States for inclusion into the Veterans Clinic patient/care systems. Assists the medical staff with ensuring optimum patient care by prioritizing the needs and demands of all patients and family to coincide with all necessary referrals, appointments and scheduled screenings.

• Responsible for the scheduling, canceling and rescheduling of all patient appointments, referrals, and consults.
• Updates and manages all patient primary and secondary insurance information and contacts.
• Processes and handles all emergency and non-emergency transfers to other VA facilities or private hospitals as necessary.
• Interprets patient needs and information and routes details to appropriate staff or providers.
• Facilitates patient eligibility for care including all preauthorization requirements, specific coverage’s, and co-pays.
• Interprets and relays provider information and requirements to appropriate staff or facilities

Responsible for actively ensuring supporting department operations while performing all administrative tasks such as document preparation and processing, record keeping and any and all other non-standard or non-routine activities related to the daily supervision and operation of the ground delivery terminal. Responsible to assist the night-time Service Manager in all operations required to properly and securely load and unload, train package handlers, communicate with contractors and customers, implement and enforce established policy and guidelines, and conduct meetings.

• Planned, monitored and appraised job results daily.
• Managed Package Handlers, package loading and unloading, routing, and proper documentation.
• Helped to asses and define Package Handler training needs and participated in new hire training.
• Managed and provided leadership for day to day operations during the nighttime shifts
• Managed computer systems utilization, paperwork accuracy and procedural consistency.
• Assisted in the interviewing, hiring, and training of new employees and directed work assignments as needed.

Recalled to active duty in the United States Marine Corps after Honorable Discharge by previous Commanding Officer to serve as the resident subject expert for the Materials and Maintenance Publications department within the Quality Assurance and Control Division in preparation of an upcoming “Aviation Logistics and Maintenance Team” inspection.

• Received a grade of “Noteworthy”. Zero discrepancies noted over the duration of the inspection.

Responsible for the management and control of Quality Assurance programs and databases in conjunction with specialized publications data management and distribution.

• Managed the maintenance division Centralized Technical Publications Library consisting of over seventy five specialized technical publications, standard operating procedures and maintenance manuals distributed over eight work centers.
• Managed, trained and supervised sixteen work center Dispersed Technical Publications Library representatives.  Utilized Microsoft PowerPoint and Naval training documentation in the training and inspection of DTPL programs and personnel.
• Utilized specialized online library systems such as JKSearch and the NAVAIR Publications Library (NAVPUB) to research and disseminate maintenance specific information and packets to unit personnel and work centers.
• Assisted the Quality Assurance Manager in the monthly and bi-annual audits of thirty five unit and work center maintenance programs. Maintained detailed program discrepancy lists and used unit follow-up procedures to ensure program representatives corrected all discrepancies.

Responsible for controlling and maintaining the unit Technical Directive (TD) program as well as managing the unit materials and equipment receipt work center.

• Managed and maintained the unit Technical Directive (TD) program. Ensured all high priority and life safety directives were distributed to the correct work center supervisors for immediate assimilation into the CH-46 aircraft. Maintained detailed logs and records of all TDs currently in an Active Status for the unit and type/model aircraft.
• Performed as the unit parts and materials expeditor/specialist, handling, inventorying and distributing over sixty five high priority parts and pieces of equipment on a daily basis. Utilized various specialized information systems such as the Federal Logistics Inventory system (FEDLOG) and the Naval Aviation Logistics Command Management Information System (NALCOMIS).
• Passed the 4TH Marine Aircraft Wing “Aviation Logistics and Maintenance Assessment Team” inspection with the highest grade possible, Noteworthy. Zero discrepancies were noted in all managed programs over a five day inspection period.

Performed as a work center team leader, supervising small teams of technicians in the daily completion of assignedtasks. Maintained and managed various work center programs in relation to the ordnance specialty.

• Supervised four to five man teams in the daily ordnance work center maintenance operations for the FA-18aircraft. Ensured all maintenance logs and discrepancy sheets were properly maintained and signed off as scheduled work is completed or new tasks assigned.
• Maintained the unit aircraft explosive and ordnance scheduling and expenditure roster for forty two F/A-18 aircraft. Ensured all scheduled missions and aircraft were properly outfitted with the correct armament as directed by the Commanding Officer.
• Sole responsible manager for the maintenance, inspection and inventory for the unit worksite aircraft armament, ammunition and explosive Ready Service Locker (RSL). Maintained detailed inventory and expenditure logs utilizing Microsoft Excel, the Navy explosive information system CADPAD and NALCOMIS.