Taylor Beard
Shawnee,KS
Summary
With a strong foundation in management, technical, and supervisory skills, Bring a valuable set of abilities to the table. Extensive knowledge and experience in a broad array of environments make a unique yet versatile candidate. Well-versed in mediation and problem-solving, Effectively address the needs of the business and its customers.
Known for dependability, hard work ethic, reliability, and punctuality, consistently meeting deadlines and exceeding expectations. Utilize clear and concise communication skills alongside exceptional organizational abilities to efficiently fulfill responsibilities. Excel in both collaborative team environments and independent settings.
Resourceful, energetic, competent, and results-oriented with effective multitasking ability. Super powers are adaptive problem-solving and getting to the root of the problem.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of IT
C2FO
05.2017 - Current
- Supported company growth from 380 to 950 people.
- Worked closely with business side teams to regularly re-forecast staffing and budget.
- Audit internal processes and procedures to maximize value and efficiency.
- Lead global IT team of 10 associates in US, UK, China and India.
- Lead IT in corporate acquisition and integration of Priority Vendor in Noida, India.
- Provided mentorship to 3 IT people leaders, enabling success and effective management of their direct reports.
- Implemented cybersecurity controls to protect sensitive company data and maintain compliance with SOC and ISO.
- Negotiated contracts with vendors, securing cost-effective services for organization's IT needs.
- Project managed two phone system migrations; Interactive Intelligence to Talkdesk, Talkdesk to Amazon Connect.
- Developed performance and CSAT KPIs to evaluate IT team success and identify areas for potential improvement.
- Evaluated emerging technologies for their potential value, recommending viable solutions as needed.
- Fostered a culture of continuous improvement within the IT team through ongoing professional development, performance reviews, and SWOT exercises.
- Reduced downtime and improved overall IT infrastructure performance by proactively addressing potential issues with continuous vulnerability scanning, monitoring, and alerting.
- Developed and implemented a company-wide simulated phishing program to mitigate the risk of compromise and data leakage.
- Developed and implemented a real-world phishing auto-remediation system to block malicious senders, domains, IP's, and URLs.
- Researched and implemented GRC for the increasing need for compliance requirement tracking and organization.
- Led the physical move of corporate headquarters from Fairway KS, to Leawood KS.
IT Manager
C2FO
11.2014 - 05.2017
- Supported company growth from 30 to 380 people.
- Established new offices in Seattle, Bristol and London.
- Created Security Policy Framework in preparation for SOC compliance audit.
- Developed and managed a team of 3 IT support technicians
- Researched and implemented enterprise IDS, IPS and remote VPN.
- Managed vendor relationships for hardware, software, and services procurement.
- Developed budget to ensure IT resources aligned with projected growth
- Developed CSAT survey process to measure customer satisfaction
- Optimized technical support performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Technical Support Specialist
C2FO
09.2013 - 11.2014
- Established IT Department for a startup of 30 people.
- Responsible for all internal technical support.
- Configured and deployed all user workstations.
- Established enterprise infrastructure such as enterprise WAP with Radius Auth, Windows Domain, WSUS, local area network firewalls, site-to-site VPN, DR site, network file shares, and offsite backups.
- Collaborated with cross-functional teams to establish support SLAs and escalation workflows.
- Migrated company from Gmail to Office 365.
- Migrated company from local phone provider to Interactive Intelligence phone system.
Technical Support Specialist II
YRC Freight
08.2011 - 09.2013
- Tier II IT technical support for all YRC Freight, Holland, Reddaway, and Reimer employees
- Troubleshooting tier II end-user problems
- Creating technical documentation of the process, maintenance, and resolution
- Absorbs and resolves large volume requests via phone and email
- Assisting, monitoring, and educating peers with identifying and solving end user’s issues
- Responsible for the candidate interviewing, hiring, and training process
- Site owner and administrator responsible for the management, content, and functionality of the SharePoint site
- Responsible for maintaining information on system rollouts, migration schedules, and timelines
- Provision of access and permissions for all users
- Coordinate with other departments to ensure all linked content is current and accessible for clients at the appropriate permissions level
- Completed SharePoint 2010 Overview for End Users course in July 2013
- Embraced technical writing skills to create, approve, and maintain Knowledge Base articles for department use and company-wide support
- Identified and trained Help Desk staff on new procedures
- Coordinated with tier III departments for process approval and relevance of older documents
- Support provided: PC/Laptop Support, Wyse/HP/Dell Thin Clients, Windows 95/98/ME/NT/XP/Vista/7, Microsoft Office 2003/2007/2010, Active Directory, Citrix Enterprise Desktop, Citrix XenApp, RightFax, M204, AS400, FMS, YRC Mainframe, Microsoft Lync, Lexmark & Xerox scanners & printers, Tally Genicom Printers, HP Printers, Printronix Printers, Hummingbird Host Explorer, Unicenter DSM, and Service Desk ticketing system, VNC Viewer, Microsoft Remote Control SCCM, Soti MobiControl, Peoplesoft, Clarity, Nextel ECOE Phones, Intermec CN70, OnBase, Blackberry and Avaya phones
Owner/Technician
Tech Time
05.2001 - 08.2011
- Provided in-house computer hardware and software support
- Diagnosis, troubleshooting, installation, repair, and performance maintenance on end users’ PCs, laptops, routers, and peripherals
- Designed, installed, and maintained home and small office networks
- Daily scheduling and organization of client needs and appointments
- Achieved a client base of over 300 customers in the Kansas City area
Help Desk Analyst
National Association of Insurance Commissioners
03.2007 - 10.2009
- Delivered first-level technical support for National Association of Insurance Commissioners (NAIC), National Insurance Producer Registry (NIPR), and State Based Systems (SBS) applications, data, products, and services to state insurance regulators, producers, company representatives, consumers, and NAIC employees
- Managed Producer Data Base (PDB), NIPR, SBS, UCAA and PeopleSoft access roles and permissions for state insurance regulators, producers, company representatives, consumers, and NAIC employees
- Performed first-level support for all Microsoft applications and IP phones for over 600 NAIC employees
- Responded to high volume telephone and e-mail customer inquiries daily
- Performed technical troubleshooting, problem discovery, analysis, and resolution
- Documented customer issues, troubleshooting procedures, follow-up action items, assignments to second-level support staff, and conversations with customers in Heat ticketing software
- Recognition: 2008 Star Award
Skills
- Technical support management & service delivery
- Executive relationship management
- Staff hiring
- Responsiveness
- Professionalism
- Strategic Planning
- Adaptability
- Quality Assurance
- Problem-solving aptitude
- Core software (Salesforce, Jira, Confluence, Office 365, Google Workspace, Slack)
Recognition
- Cultural Guidepost Award - 2022
- Cultural Guidepost Award - 2019
- Cultural Guidepost Award - 2016
- Cultural Guidepost Award - 2015
- Cultural Guidepost Award - 2014
- Star Award - 2008
Certification
- Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC)².
Timeline
Director of IT
C2FO
05.2017 - Current
IT Manager
C2FO
11.2014 - 05.2017
Technical Support Specialist
C2FO
09.2013 - 11.2014
Technical Support Specialist II
YRC Freight
08.2011 - 09.2013
Help Desk Analyst
National Association of Insurance Commissioners
03.2007 - 10.2009
Owner/Technician
Tech Time
05.2001 - 08.2011
Similar Profiles
Chanakya R GantaChanakya R Ganta
Engineering Manager at C2FOEngineering Manager at C2FO
Isha MadanIsha Madan
Senior Sales Operations Manager at C2FOSenior Sales Operations Manager at C2FO
AMAN BAJAJAMAN BAJAJ
Business Intelligence Analyst at C2FOBusiness Intelligence Analyst at C2FO
Brisa CaraveoBrisa Caraveo
Quality Control Inspector 1 CMM Operator at Orizon AerostructuresQuality Control Inspector 1 CMM Operator at Orizon Aerostructures
Kevin SchrollerKevin Schroller
Automotive Collision Technician at TeslaAutomotive Collision Technician at Tesla