Proven team leader and adept food service professional with a track record of enhancing customer satisfaction at Charlotte Mecklenburg School System. Excelled in food presentation and workflow coordination, significantly increasing cafe revenue through effective upselling. Demonstrates reliability, empathy, and a commitment to food safety standards, ensuring a clean, efficient, and welcoming environment for all patrons. Organized Cafe worker with experience in food service for school environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker. Ready to help team achieve company goals.
Cerelia Hood
Summary
Overview
Work History
Charlotte Mecklenburg School System
Job overview
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Operated cash registers to process cash, credit and debit transactions.
- Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed choices.
- Reduced waste by closely monitoring inventory levels and promptly reporting any discrepancies or shortages to management.
- Promptly replenished supplies before they ran out during busy periods which maintained smooth workflow.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Job overview
- Proven ability to learn quickly and adapt to new situations.
Education
Olympic High SchoolCharlotte, NC
University Overview
- Extracurricular Activities: [Ac Homemakers of America
Skills
- Food presentation
- Cleanliness Maintenance
- Patience and Empathy
- POS System Operation
- Cleaning and sanitizing
- Team Leadership
- Food Safety Standards
- Transactions and Cash Handling
- Food safety understanding
Certification
I'm Serve Safe certified.
I love watching British shows and movies.
I have been recommended by my Managers to become an assistant Manager on my end of years evaluations.
Timeline
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