Victoria Haslacker
Madison,NC
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Barista
The Mad Bean
08.2022 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cleaned counters, machines, utensils, and seating areas daily.
Sales Associate /Customer Service Cashier
G Outlet Tobacco & Vape
03.2020 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Representative
Happytail Puppies
06.2019 - 12.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Achieved top performer status by completing a $15k single transaction.
- Retained excellent client satisfaction ratings through outstanding service.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Representative
Cellular Sales Verizon
03.2019 - 09.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Business Development Representative
Bill Black Chevrolet Cadillac
01.2018 - 09.2018
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Negotiated contracts and sales with new and existing clients.
- Developed business pipeline using cold and warm techniques.
- Delivered a high level of service to clients to both maintain and extend relationships for future business opportunities.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated.
Business Development Representative
Smart Chevrolet
04.2017 - 01.2018
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Negotiated contracts and sales with new and existing clients.
- Developed business pipleline using cold and warm techniques.
- Reached out to potential customers via telephone, email and in-person inquiries.
Cashier / Receptionist /Manager of Business Development and Sales
Alfa Romeo Fiat Of The Triad
08.2015 - 04.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Developed and implemented the company's Business Development Department in order to increase sales and create an outreach to customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Directed calls to appropriate individuals and departments.
- Suggested alternate products based on cost, availability and specification.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to inquiries pertaining to merchandise availability and pricing.
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
Education
High School Diploma -
Northwest Guilford High School
06.2015
Skills
Accounts Receivable
Business Development
Client Development
Computer Operations
Customer Service/ Relations
Data Archiving/ Filing
Inbound Telephone Marketing
Outbound Telephone Marketing
Networking
Problem Solving
Sales
Reception
Timeline
Barista
The Mad Bean
08.2022 - 09.2023
Sales Associate /Customer Service Cashier
G Outlet Tobacco & Vape
03.2020 - 08.2022
Sales Representative
Happytail Puppies
06.2019 - 12.2019
Sales Representative
Cellular Sales Verizon
03.2019 - 09.2019
Business Development Representative
Bill Black Chevrolet Cadillac
01.2018 - 09.2018
Business Development Representative
Smart Chevrolet
04.2017 - 01.2018
Cashier / Receptionist /Manager of Business Development and Sales
Alfa Romeo Fiat Of The Triad
08.2015 - 04.2017
High School Diploma -
Northwest Guilford High School
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