Summary
Overview
Work History
Education
Skills
Timeline
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PATRICK FOLEY

Phoenix,AZ

Summary

Accomplished leader skilled in implementing learning strategies, driving organizational growth, and designing global training programs. Experienced in leadership, curriculum development, talent management, and sales for large-scale brands and start-ups. Expert in team assimilation, cultural transformation, and instructor-led coaching. Proficient in assessing organizational needs, utilizing HR tools, and fostering a shared culture.

Highlights:

  • Developed a 6-week Diversity, Equity, & Inclusion program with a 98% completion rate.
  • Led comprehensive training for a 3000+ global workforce, fostering a growth-oriented culture.
  • Mentored Learning Program Managers, driving top and bottom-line impact.
  • Founded a coaching organization for emerging leaders, enhancing e-learning designs.

In summary, I bring a wealth of experience in driving organizational success through impactful learning and development initiatives. From designing inclusive programs to fostering growth-oriented cultures, my leadership has left a lasting impact on both established brands and dynamic start-ups.

Overview

12
12
years of professional experience

Work History

Manager of Global Learning & Development Programs

Opendoor
03.2022 - 09.2023
  • Promoted to head global learning and development strategy for a geographically diverse team
  • Steered company-wide HR projects, including talent acquisition, performance evaluation, and compensation
  • In consultation with senior leadership, reviewed training programs, updated learning content, and suggested modifications to improve employee engagement
  • Strategic Planning: Achieved consistent 95% NPS score on learner engagement by delivering high-impact, ROI-driven L&D programming that directly shaped and positively improved the organization's teamwork culture
  • Regulatory Compliance: Instituted SOX compliance learnings and analytics, a highly collaborative program involving Legal, Security, and Operations, maintaining an above-average complaint rate of 92%
  • Training Development: Customized L&D training to engage a multi-level team of 13 Program Managers and Instructional Designers, hence maintaining the company's top 5% eNPS manager rating.

Learning & Development Manager

Opendoor
05.2021 - 03.2022
  • Coached a team of 12+ senior learning program managers and program specialists to improve enterprise-wide technical and development training
  • Managed new employee orientation training process for more than 1000 employees each year.
  • Employee Management: Attained employee satisfaction score of 9.6/10 quarter over quarter by instituting performance evaluation systems and training programs that attracted, retained, and empowered teams
  • Diversity, Equity, & Inclusion: Launched extensive DEI and Belonging learning programs for 2000+ learners, achieving a consistent 98% voluntary completion rate
  • Operational Excellence: Shifted existing operating paradigm and status quo culture from “good” to “consistent excellence” by influencing executing leadership to maintain an average completion rate of 92%+ on learning programs.

Senior Instructional Designer & Facilitator

Opendoor
02.2020 - 05.2021
    • Coached a team of 2 Jr Instructional Designers to improve enterprise-wide learning content anchored in a learner-centric approach.
    • Curating custom SME-driven content balanced business learning impact and high learner engagement.
    • Employee Management: Coached & Developed Jr Instructional Designers promoted to Sr IDs within 12 months
    • Content Design: We reimagine our leadership onboarding learnings, resulting in 23% higher completion rates and reduced course time from start to finish by 40%
    • Learning Consultation : Was the direct collaborator with heads of departments to execute individual learning strategies and programs, like our product roadshow, an interview-style series on the company's different business units.

Design Curriculum Specialist & Coordinator

Learning
03.2019 - 02.2020
  • Consulted with subject matter experts to develop individualized top-tier instructional design content and curriculum for senior leadership
  • Mentored instructional designers to leverage multiple design approaches in creating effective programs
  • Train the Trainer Program: Centralized global learning and development activities across teams by supporting curriculum development and increasing the number of facilitators for the TTT program
  • Talent Management: Elevated the impact on talent management by initiating, designing, and implementing highly targeted virtual learning opportunities tailored to employees' specific needs
  • Team Empowerment: Deepened global cultural sensitivity, leadership capabilities, and business instincts across teams by deploying tailored awareness training on workforce strategies.

National Customer Experience Trainer

Opendoor
03.2018 - 02.2019
  • Consulted with Sales & Service executive leaders on defining desired outcomes and approach to large scale sales onboarding.
  • Developed and implemented consultative sales scripting for all sales calls at Opendoor.
  • Employee Onboarding: Onboarded over 1500 new customer experience and sales agents through a collaborative learning style.
  • CX Service Training: Scheduled and taught in class and online courses to increase learning opportunities and increase customer NPS .
  • Data & Iteration: Monitored participant workflow and behaviors throughout training process and reported to new leader with wins and opportunities.
  • Sales Training: Developed a nationwide 30-day training program for 250+ operators—led professional growth of 10+ Closing Managers tasked with processing 10m monthly transactions.

Experience Manager

Opendoor
01.2017 - 03.2018
  • Served as the main point of contact for all customers selling their homes in Phoenix, Las Vegas, and Dallas. Rotating 120-140 clients/closings per rolling 45 days.
  • Developed and implemented brand standards for phone and email etiquette prior to scaling team.
  • Sales: Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Sustainability : Created predictable sales pipeline by building strong outbound sales capability.
  • Go Above and Beyond: Maintained high customer satisfaction consistently exceeding target and maintained highest customer NPS at Opendoor.

Data and Program Evaluation Manager

One N Ten
05.2015 - 01.2017
  • Collaborated on State-Wide training program for after school care workers
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Participated in requirements meetings to understand grant reporting needs and qualifications.
  • Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for community members and investors.


Genius Bar Administrator Trainer

Apple
05.2013 - 12.2015
  • Trainer for all new hire Genius Administrators
  • Scheduled and taught in-class and online courses to increase learning opportunities for clients.
  • Collected, validated, and distributed information to off-site technical team and customers.
  • Completed forms and reports to facilitate admission, transfer or discharge of technical units.


IOS Device Technician/ Client Trainer

Apple
01.2012 - 05.2013
  • Delivered excellent customer service when customers were in distress
  • Maintained quality assurance and customer satisfaction objectives.
  • Organized work to meet demanding production goals.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.

Sales Specialist

Apple
09.2011 - 01.2012
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Motivated and trained team members to meet and exceed sales goals through positive reinforcement.

Education

Diversity, Equity, and Inclusion in theWorkplace Certificate -

University of South Florida
Tampa, FL
2023

Bachelor of Arts – BA - Multi/Interdisciplinary Studies

Arizona State University
Tempe, AZ
2015

Skills

  • People Leadership
  • Leadership Development
  • Training: Virtual and In-Person Environment
  • Large Audience Development
  • Culture Building & Transformation
  • Change Management
  • Human Resource Management: Employee Engagement & Retention
  • Performance Improvement
  • Diversity, Equity, & Inclusion Coaching
  • Project Management
  • Strategic Planning
  • Instructional Design

Timeline

Manager of Global Learning & Development Programs

Opendoor
03.2022 - 09.2023

Learning & Development Manager

Opendoor
05.2021 - 03.2022

Senior Instructional Designer & Facilitator

Opendoor
02.2020 - 05.2021

Design Curriculum Specialist & Coordinator

Learning
03.2019 - 02.2020

National Customer Experience Trainer

Opendoor
03.2018 - 02.2019

Experience Manager

Opendoor
01.2017 - 03.2018

Data and Program Evaluation Manager

One N Ten
05.2015 - 01.2017

Genius Bar Administrator Trainer

Apple
05.2013 - 12.2015

IOS Device Technician/ Client Trainer

Apple
01.2012 - 05.2013

Sales Specialist

Apple
09.2011 - 01.2012

Diversity, Equity, and Inclusion in theWorkplace Certificate -

University of South Florida

Bachelor of Arts – BA - Multi/Interdisciplinary Studies

Arizona State University

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