Zachary Chidavaenzi
Los Angeles,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Director of Kitchen Operations
Always Best Ice Cream
Los Angeles, CA
03.2020 - Current
- Manage 4 employees in a store that generates $10,000 a month in DTLA
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Patient Care Associate
Byte Aligners
Santa Monica, CA
10.2019 - 07.2020
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Responded to customer requests for products, services, and company information.
- Delivered information in compliance with government and HIPAA regulations
- Demonstrated ability to communicate effectively orally and in writing with clients and within a company
- Managed life cycle of patient's account and treatment requirements by working with patients from start to finish
- Worked with medical teams on smooth implementation and operation of new products.
Financial Care Expert
T-Mobile Team of Experts
Tampa, FL
08.2013 - 07.2019
- Providing up to date knowledge of product releases, policy changes, promotions and sales opportunities
- Meeting and consistently exceeding sales requirements while also maintaining exemplary customer satisfaction ratings
- Manage all customer issues and ensure appropriate resolution while developing and maintaining effective and cooperative relations with all clients and employees and ensuring compliance to T-Mobile policy for all account credits
- Operate and manage billing disputes and price rates by completing enhanced training to keep in touch with changes in policy while communicating with customers and delivering authentic information on products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Assistant Warehouse Manager & Cashier
Salvation Army Thrift Store
Daytona Beach, FL
11.2010 - 08.2013
- Described use and operation of merchandise to customers
- Scheduled furniture pick-ups, Took customer complaint calls and resolved service failure issues
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
Business Information System
Ashford University
San Diego, CAHigh School Diploma -
Mainland High School
Daytona Beach FL06.2012
Skills
- Verbal and Written Communication
- Team Leadership
- Understanding Customer Needs
- Customer Retention Strategies
- Managing Employee Relations
- Food and Beverage Management
- Sales Generation
- Product Recommendations
Timeline
Director of Kitchen Operations
Always Best Ice Cream
03.2020 - Current
Patient Care Associate
Byte Aligners
10.2019 - 07.2020
Financial Care Expert
T-Mobile Team of Experts
08.2013 - 07.2019
Assistant Warehouse Manager & Cashier
Salvation Army Thrift Store
11.2010 - 08.2013
Business Information System
Ashford University
High School Diploma -
Mainland High School
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