Summary
Work History
Education
Skills
Accomplishments
Timeline
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Bret Allinson

Bret Allinson

Prosper,Tx

Summary

Visionary global executive leader who successfully executes Digital Transformation by leveraging capital, technology, best practices and empowering the right people. Proved successful in highly profitable growth and creating long-term value for organizations through client relationships, cost saving initiatives, application automation, and staying current on industry trends. Extraordinary results in building high-performing teams and motivating people to peak performance while resolving multiple and complex challenges. Excellent communication, management and leadership skills paired with a laser focus on continuous process improvement contribute to achieving company goals and bottom-line results. Ready and able to create and execute plans to strategically grow sustainable organizations for profitability.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure senior leadership position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Dynamic individual with hands-on experience in executive leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Work History

Professional and Managed Services Senior Director

Arctera
Dallas, TX
11.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment while developing a multiyear plan.
  • Proven ability to learn quickly and adapt to new situations. Took over the team last November achieving our financial targets for the year.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Achieved the customer spin out from Veritas on time and with not missing any customer deliverables.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer CSAT scores have improved by a percentage point over the past 4 months

Transformation and Innovation Office

Veritas
Dallas, Texas
03.2022 - 11.2024
  • Driving the transformation of support operations through a digital AI strategy, enhancing both customer and employee experiences. We provided a 2 - 3 day reduction in servicing customers with problem cases
  • Focused on modernizing the call center platform, deploying AI-powered translation services for chat and voice, and integrating Elastic for intelligent search and automated knowledge creation from closed cases
  • Leading the automation of workforce management, ensuring smart case routing, real-time status notifications, and proactive customer engagement. All of these increased CSAT by 2% points and Net Promoter Scores at an industry best in class scores

Senior Vice President – Curvature Global Engineering & Supply Chain Services

Curvature/Park Place Technologies
09.2017 - 08.2021
  • Responsible for servicing break fix for 2M assets over 8K customers globally
  • Successfully managing Procurement, Demand Planning and Supply Chain Logistics while meeting all Service Level Agreements and driving customer satisfaction to 4.71 on a net promoter score
  • Improving cost by 24% while managing through a global pandemic and involvement of facilitating the sale and integration of Curvature to Park Place Technologies

Vice President – Avaya Private Cloud Solutions / Partner Management

AVAYA
04.2014 - 06.2017
  • Responsible for ensuring Cloud and SaaS services are delivered in accordance with agreed business requirements and managing the service lifecycle across Professional Services and Managed Service Providers, while overseeing a $300M in Avaya revenue for outsourced Service Desk Private Cloud Services
  • Driving year-over-year revenue growth by 17%, while reducing labor cost by 18% across Professional Services
  • Re-engineering several Cloud and Professional Services Offers Launching Security and Analytics offers
  • Java application development and support of solutions for call routing and marketing campaigns for customer call centers across global industries
  • Increased customer satisfaction and Net Promoter Score (NPS) by 30 points
  • Collaborate in the sales process reviewing and approving deals and related service level commitments

Senior Vice President – Global Outsourcing Delivery

XEROX
11.2012 - 04.2014
  • Responsible for $650M P&L accountability for services and ensuring the delivery of managed and cloud services in accordance with contract requirements including service level agreements
  • Delivered revenue growth of 5% and reduced cost by 18% within a revenue of $1.6B
  • Re-engineering of the core data centers to Tier 3 stabilizing reliability
  • Implemented process improvement and lean measures using best practices across the ITIL and SDLC process frameworks
  • Facilitated and guided business unit leaders in formulating new vision and strategic direction to streamline ITIL processes including offshore locations for ITO services
  • Led the management team to identify and correct critical problems, optimize workflow, and offshore workforce, while strengthening services offers – successfully addressed risk and compliance, completing SSAE16s PCI, gaming audits and conducting 100 recovery drills
  • Facilitated the sales process by reviewing and approving deals and service level commitments
  • Improved customer satisfaction level from 3.8 to 4.3 and achieved an employee satisfaction score of 4.1

President / Founder

BUSINESS LOGIC & ANALYTICS
01.2009 - 01.2011
  • Responsible for leading organizational and business transformation to align IT needs with business units and customers
  • Focused areas included improving performance, increasing effectiveness, reducing costs and developing strategies to support the company direction
  • Created IT strategies, organizational design, spend and capital optimization, people transformation, governance and compliance for top global organizations
  • Delivered solutions to streamline and reduce cost by an average of 20%
  • Improved stronger compliance and security fundamentals
  • Analyzed and improved data center capital investment

Senior Vice President – Global Infrastructure Solutions

DELL
01.2008 - 12.2009
  • Responsible for leading Global Infrastructure services and for ensuring Dell and its factories met services requirements of the entire supply chain
  • Delivered cost reductions of 22%, while reducing capital spend by 38% within a budget of $1.1B
  • Re-engineering of core data centers reducing carbon footprint by using renewable energy sources
  • Implementing process improvement using SDLC and ITIL eliminating 380 software applications and 3K business applications
  • Facilitated and guided business unit leaders in formulating new vision and multi-year strategic direction
  • Led the management team to identify and correct critical problems, reduce and streamline expenses and strengthening services offered – addressed security and regulatory risk compliance SSAE16 and PCI audits
  • Achieved employee engagement score of 4.2

Senior Vice President – Global Delivery

HEWLETT–PACKARD COMPANY (HP)
01.2005 - 01.2007
  • Delivered revenue growth of 6%, reduced cost by $1.4B within a budget of $8B and improved operating margin by 7.2% across Application, ITO, BPO and Break Fix offers globally
  • Re-engineering of parts inventory systems and standardizing services
  • Renegotiated $2B in supplier contracts while consolidating multiple data, application, and call centers
  • Facilitated and guided business unit leaders in formulating new vision and strategic direction to add value focusing on the application business to turn the business profitable
  • Led the management team to identify and correcting critical problems, reduce and streamline expenses and strengthen services offer margins – Implemented the SDLC and ISO frame works for quality improvement
  • Improved customer satisfaction from 3.6 to 4.5 and maintained 50K employee morale scores at 4.2, while offshoring 19K jobs

Senior Vice President – Global Delivery

ELECTRONIC DATA SYSTEMS (EDS)
01.1979 - 01.2005
  • Delivered year over year revenue growth of 7% within a budget of $11B and increased 60K employees’ productivity by 14%
  • Successfully achieved ISO certification, implemented SDLC for application and software development
  • Consolidated multiple data, application and call centers achieving ISO/CMMI certifications
  • Co-facilitated and guided business unit leaders in formulating new vision and multi-year strategic direction across the global delivery echo system of Application, ITO and BPO portfolio of offers
  • Led the management team to identify and correct critical problems, reduce, and streamline expenses and strengthen service offer margins – addressed security risk and compliance successfully completing SSAE16, FFIEC and PCI audits
  • Designed and built a $30M Global Command Center that monitored assets all over the world
  • Improved customer satisfaction from 3.8 to 4.7 four years in a row and maintained employee morale at 4.5

Education

No Degree - Cultural Transformation Change Management

MIT
Boston, MA

None - Global Business Management

Harvard
Cambridge, MA

None -

Indiana University Kelly School of Business
Bloomington, IN

Some College (No Degree) -

Central Missouri State
Warrensburg, MO

No Degree - Management Information Systems And Economics

Southern Methodist University (SMU)
Dallas, TX
03-1999

No Degree - Strategic Planning

Northwestern University
Chicago, IL
02-1989

Skills

  • Global Operations
  • Workforce Optimization
  • Contract Negotiations
  • M&A
  • Automation
  • Procurement & Supply Chain
  • Strategic Alliance Building
  • Data Center
  • Customer service
  • Critical thinking
  • Calm under pressure
  • Decision-making
  • Problem resolution

Accomplishments

  • Curvature MVP, 2019
  • Xerox CEO Mentorship Program, 2013
  • Xerox President’s Club, 2012
  • Hewlett Packard MVP, 2006
  • EDS Leader’s Inner Circle, 1998

Timeline

Professional and Managed Services Senior Director

Arctera
11.2024 - Current

Transformation and Innovation Office

Veritas
03.2022 - 11.2024

Senior Vice President – Curvature Global Engineering & Supply Chain Services

Curvature/Park Place Technologies
09.2017 - 08.2021

Vice President – Avaya Private Cloud Solutions / Partner Management

AVAYA
04.2014 - 06.2017

Senior Vice President – Global Outsourcing Delivery

XEROX
11.2012 - 04.2014

President / Founder

BUSINESS LOGIC & ANALYTICS
01.2009 - 01.2011

Senior Vice President – Global Infrastructure Solutions

DELL
01.2008 - 12.2009

Senior Vice President – Global Delivery

HEWLETT–PACKARD COMPANY (HP)
01.2005 - 01.2007

Senior Vice President – Global Delivery

ELECTRONIC DATA SYSTEMS (EDS)
01.1979 - 01.2005

No Degree - Cultural Transformation Change Management

MIT

None - Global Business Management

Harvard

None -

Indiana University Kelly School of Business

Some College (No Degree) -

Central Missouri State

No Degree - Management Information Systems And Economics

Southern Methodist University (SMU)

No Degree - Strategic Planning

Northwestern University
Bret Allinson