Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Edna Smith

Des Moines,IA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Manager

Aldo Shoes
West Des Moines, IA
10.2021 - Current
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Evaluated report data to proactively adjust and enhance operations.
  • Onboarded new employees with training and new hire documentation.
  • Directed staff and managed annual capital budget.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Makeup Artist

Self-employeed
Des Moines, IA
06.2017 - Current
  • Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
  • Performed full makeup applications to [7] clients per week.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Applied makeup in accordance with clothing style.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Consistently received positive performance reviews from guests.
  • Styled hair, makeup and nails for customers for special events and occasions.

Brand Ambassador

Forever 21
West Des Moines, IA
11.2018 - 09.2021
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Completed floorsets, filled floor and rang up customers.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Communicated product information with confidence and educated consumers about company.
  • Contributed to social media content documenting brand's impact in on market.
  • Achieved competitive brand placements at retail locations for existing and new products.
  • Educated trade and distributor or broker partners for portfolio benefit.
  • Identified future sampling and event opportunities.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Acted as face of brand at retail events and sampling opportunities at multiple locations.
  • Executed company initiatives and activations.
  • Executed brand activations to standards and with professionalism.
  • Achieved in service or to-go volume placements in on-premise channel.
  • Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.

Customer Service Representative

Aerotek
West Des Moines, IA
03.2018 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in business.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

DMACC
Des Moines, IA

Skills

  • Policies and procedures
  • Staff Management
  • Strategic planning
  • Job inspections
  • Coaching and mentoring
  • Negotiation
  • Creative merchandising
  • Budgeting
  • Verbal and written communication
  • Operations management
  • Sales and marketing
  • Project Management
  • Business Development
  • Bridal makeup application
  • Eyebrow styling
  • Detail-orientated
  • Film and television makeup
  • Lash and eyebrow maintenance
  • Cosmetology
  • Facials and makeup applications
  • Networking expertise
  • Customer consultation
  • Relationship building and management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Manager

Aldo Shoes
10.2021 - Current

Brand Ambassador

Forever 21
11.2018 - 09.2021

Customer Service Representative

Aerotek
03.2018 - 07.2020

Makeup Artist

Self-employeed
06.2017 - Current

High School Diploma -

DMACC

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Edna Smith