Stephanie Shanahan
Customer Service Specialist
Fairfax,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with the Navy-Marine Corps Relief Soceity. Ready to help team achieve company mission.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Relief Services Assistant (interim)
Navy-Marine Corps Relief Society
Washington DC
10.2021 - 04.2022
- Worked in conjunction with volunteers and Director to manage office operations.
- Provided attentive service and proactively assessed clients needs.
- Supported satelite offices with administrative needs.
- Basic bookkeeping, scheduling, and office organization.
Chair of Volunteers
Navy-Marine Corps Relief Society
Corpus Christi , TX
06.2019 - 12.2020
- Onboarding, recruitment, retention, and recognition for all volunteers at local NMCRS office.
- Functioned as Director by meeting with leadership and maintaining daily operations of local office and Thrift Shop.
- Attained level 3 casework status and performed those duties in addition to Chair of Volunteer role.
- Completed other basic administrative roles when needed.
Fitness Instructor
Fit4Mom
Norfolk, Virginia
06.2015 - 12.2017
- Enhanced client experience by maintaining motivational and supportive culture.
- Established classes to effectively match skill and learning levels of all participants.
- Led classes of 10-15 people in dynamic HITT classes, supporting open and non-judgemental exercise environment.
- Monitored client progress in group settings by assessing technique and form.
Ombudsperson
VT-27
Corpus Christi, Texas
01.2011 - 02.2014
- Functioned as liaison between squadron families and command leadership.
- Attended monthly meetings with leadership and assisted with planning and executing events.
Front Desk Receptionist
Enid Pet Hospital
Enid, Oklahoma
07.2007 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled and confirmed appointments for clients.
Dental Insurance Coordinator
Dr. Douglas Wirth DMD
Oak Harbor, WA
08.2004 - 09.2005
- Handled account payments and provided information regarding outstanding balances.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
- Used Dental Software program to electronically send insurance claims in a timely manner.
Education
Bachelor of Science - Health Sciences, Nutrition Minor
James Madison University
Harrisonburg, VA 08.1998 - 05.2002
Skills
Relationship building
Verbal and written communication
Administrative support
Creative problem solving
Training and mentoring
Company policies and procedures
Office organization
Project Management
Timeline
Relief Services Assistant (interim)
Navy-Marine Corps Relief Society
10.2021 - 04.2022
Chair of Volunteers
Navy-Marine Corps Relief Society
06.2019 - 12.2020
Fitness Instructor
Fit4Mom
06.2015 - 12.2017
Ombudsperson
VT-27
01.2011 - 02.2014
Front Desk Receptionist
Enid Pet Hospital
07.2007 - 08.2008
Dental Insurance Coordinator
Dr. Douglas Wirth DMD
08.2004 - 09.2005
Bachelor of Science - Health Sciences, Nutrition Minor
James Madison University
08.1998 - 05.2002