Faanofo Ioapo
Kent
Summary
Enthusiastic, hardworking individual seeking to promote quality and efficiency in any work field environment in a oriented team practice where I may advance by operating my skills and experience to advantage a developing company.
Overview
19
19
years of professional experience
Work History
Officer
TSA
01.2024 - Current
- Led operational workflows, ensuring compliance with organizational policies and regulatory standards.
- Streamlined processes to enhance efficiency and reduce operational costs across departments.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Developed training materials to improve onboarding processes for new employees.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Led critical missions to ensure public safety, achieving significant reductions in crime rates.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Increased awareness and preparedness for potential threats by developing comprehensive training materials for new recruits.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Stocker
Costco
09.2017 - Current
- Responsible for stocking shelves
- Notify forklift driver when an item is needed
- Wrap pallets to be put away
- Making sure area is clean
- Make signs for appropriate items
- Move certain items around when it’s on coupon
- Work in a fast based environment
Clerk
Board of Pardon and Paroles
03.2020 - 07.2021
- Processed parole applications, ensuring accuracy and compliance with legal standards.
- Maintained comprehensive case files, enhancing accessibility for review and decision-making.
- Streamlined document management systems, improving retrieval efficiency by implementing best practices.
- Coordinated communication between stakeholders, facilitating timely updates on case statuses and hearings.
- Trained new clerical staff on procedures and software tools, fostering a knowledgeable team environment.
- Conducted quality checks on documentation, ensuring adherence to established guidelines and protocols.
- Led initiatives to enhance record-keeping practices, resulting in improved data integrity and security measures.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Receiver
Deploy HR INC.
03.2014 - 09.2017
- Inspect and verify incoming goods against invoices or other documents
- Record shortages and reject damaged goods
- May operate a forklift, EBJ, or other equipment to load, unload store goods
- Check product temperatures as needed
- Input Quantity of cases and UBD dates in the system
- Print labels for each Pallet received
- Making sure accurate Code dates are been received
- Responsible for all functions and paperwork relating to receiving
Control Center Clerk
Deploy HR INC.
03.2014 - 09.2017
- File and retrieve documents using specific classification and organization systems
- Responsible for the orderly recording and keeping of physical and electronic documents, including distributing new documents and discarding old records
- Input records and logs of document retrievals, updates, distributions and removals
- Check documents for duplicate, missing or incorrect information
- Create Charts in Excel Format
- Email Buyers on certain Products
- Processed and Launched Lots/labels in order for pullers to pull Products
- Monitor production such as pulling percentage, cases pulled, cases ordered, and completion percentage
- Making sure all products that were ordered by the stores are getting it all
- Sent out hourly updates of all depots and there completion percentage to higher ups
- Create Routes if needed
Plus out Clerk
Deploy HR INC.
03.2014 - 09.2017
- Checking UBD on products that are request by the buyers
- Making sure were fulfilling what buyers are requesting
- Following up on each Plus out before shipment for all Depots
- Launching all the requested Plus outs from the buyers
- Monitor Transfer orders
- Create Calendar on Excel for Each Month and Logging Each Plus outs per day
- Reply to buyers Request via email
Appointment Clerk
Deploy HR INC.
03.2014 - 09.2017
- Schedules appointments for vendors via email and telephone
- Indicates in appointment sheets when appointments have been cancelled or reset
- Check inventory to reassure if products are needed in a timely manner
- Build appointment sheets for upcoming year
- Keep track of transfer orders from our out of state facilities
- Keep track of no shows for the week
- Contact carriers for pick up on drop containers
- Manage amounts of pallets per hour, and total per day per department
- Sent out weekly reports of drop off loads and no shows
- Print schedule for the next day and given to the appropriate personnel
People Department Manger
McDonald’s Restaurant
06.2011 - 06.2014
- Scheduling, hiring, and training
- Customer service
- Count tills, and make bank deposits
- Food safety make sure were serving each customers with great quality food
- Make sure we reach store sales, and transaction
- Weekly walk thru with General Manager
- Held meetings with crew trainers
- Open and close POS system
- Document disciplinary or commendation action
- Service times
- Plan People day every month for crews
- Promote crew to becoming crew trainers
- Take care customer’s satisfaction/dissatisfaction
- Linen budget, and Labor budget
Shift Manager
McDonald’s Restaurant
12.2006 - 03.2014
- Count tills
- Close POS system
- In charge of the store and crew working
- Safety and security
- Customer service
- Fast, friendly, accurate, and great quality service
- Document disciplinary or commendation action
- Service times
- Sales, and transaction goals for each month
- Participate in manager meetings
Fresh Mushroom Packer
Ostrom Farms
06.2011 - 10.2011
- Pack mushrooms
- Place certain labels on different kind of mushrooms
- Weight, slice, and clean mushrooms
- Complete all orders on time
- Sent complete orders to the shipping department
- Follow safety instructions on operating slice machine
Shift Manager
McDonald’s Restaurant
03.2011 - 06.2011
- Run shift if assigned
- Customer service
- Document disciplinary or commendation action
- Sales and transaction goal for the month
- Service times
- Handle customer complaints
- Train new employees
- Double check orders coming off truck
- Count down tills
- Provide safe, clean, great quality and fast accurate service
- Participate in manager meetings once a week
- Close and open POS system
Manager
Arby’s Restaurant
05.2010 - 03.2011
- Count down tills
- Customer service
- Car counts
- Serving each customers with great quality food
- Wowing each customers
- In charge of service times
- Sales, and transactions
Shift Manager
McDonald’s Restaurant
03.2010 - 03.2011
- Close POS system
- Run shifts at dinner rush
- Document disciplinary or commendation action
- Service times
- Sales and transaction goals for the month
- Clean store by the end of night
- Count down all tills, and make the last deposit of the day
- Skim tills during peak hours
- Customer service
- Trouble shoot equipment’s if needed
- Food safety
Assistant Manager
Dollarwise Cash Checking
03.2009 - 03.2010
- Customer service
- Cash checks
- Run Loans, and approve them
- Make deposits, and drops
- Western union , and Money gram service’s
- Pay bills thru quest service’s
- Approve payment plans
- File paper work
- Clean, and refill items out in the lobby
- Get change if needed for staff
- Explain certain form to customers
- Balance western unions, drawer, checks, and loans
- Train new hires
- Double check loans, and check cashing for new hires
- Copy, and fax documents
- Answer phone calls
- Verify all document for new customers
- Update information for customers
Education
High School Diploma - undefined
Samoana High School
Utulei, American Samoa01.2006
Skills
- Excellent Customer Service
- Fast Learner, and dedicated worker
- Fluent in English & Samoa
- Cash Handling
- Leadership Skills
- Scheduling, and Hiring
- Safety & Security
- Improved great customer service skills: People skills, Communication skills, Organizational skills
Timeline
Officer
TSA
01.2024 - Current
Clerk
Board of Pardon and Paroles
03.2020 - 07.2021
Stocker
Costco
09.2017 - Current
Receiver
Deploy HR INC.
03.2014 - 09.2017
Control Center Clerk
Deploy HR INC.
03.2014 - 09.2017
Plus out Clerk
Deploy HR INC.
03.2014 - 09.2017
Appointment Clerk
Deploy HR INC.
03.2014 - 09.2017
People Department Manger
McDonald’s Restaurant
06.2011 - 06.2014
Fresh Mushroom Packer
Ostrom Farms
06.2011 - 10.2011
Shift Manager
McDonald’s Restaurant
03.2011 - 06.2011
Manager
Arby’s Restaurant
05.2010 - 03.2011
Shift Manager
McDonald’s Restaurant
03.2010 - 03.2011
Assistant Manager
Dollarwise Cash Checking
03.2009 - 03.2010
Shift Manager
McDonald’s Restaurant
12.2006 - 03.2014
High School Diploma - undefined
Samoana High School