Fa'Asia Hargrove
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Concentra Medical Center
10.2023 - Current
- Greet patients and visitors
- Communicate wait times to patients and direct them accordingly
- Obtain authorization, as needed, to process patients for services
- Check in patients using appropriate patient management system
- Explain all required forms to patients and ensure proper completion of all paperwork
- Answer incoming telephone lines and direct the caller accordingly
- Contact patients regarding appointment reminders, rescheduling, or cancellations.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Admissions Specialist II
DaVita Kidney Care
03.2022 - 10.2023
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
- Developed strong working relationships with faculty members to better understand program requirements and expectations for incoming students.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Assisted in patient admission process based on federal and state laws.
Logistics Specialist
Army National Guard NJ
01.2021 - 12.2021
- Deployed for a State Active Duty Mission with my unit (250th BSB) in the NJ National Guard to assist the Hackensack Meridian Health Hospital with administering the Pfizer vaccine to over 400,000 NJ residents; my duties included: Managed inventory in supply closet to prevent shortages
- Managed delivery, packaging and shipment for material transitioning from warehouse to customer location
- Managed the supply of electronic devices, PPE and hospital supplies to all nurses, doctors, pharmacists, EMS and registration staff onsite, daily to ensure readiness for the mission
- Worked closely and carefully with onsite pharmacists to transport vials to vaccination areas, monitored lot number changes and accurately keep an account of available vaccine doses.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Continuously updated knowledge of industry trends, best practices, and regulatory requirements to ensure the company remained competitive within the marketplace while maintaining compliance with all applicable rules or standards.
- Oversaw transportation scheduling for efficient distribution of goods, reducing transit times and costs associated with shipping delays.
Administrative Assistant
Activ International
11.2018 - 04.2020
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Assisted with administrative tasks, including filing, and answering phones
- Analyzed client orders to plan and execute within client needs and expectations
- Dispatched information to service providers' to schedule freight movement
- Communicated with freight forwarders to obtain accurate ETA for shipments and relayed ETA to clients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Created and maintained databases to track and record customer data.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative II
Elizabethtown Gas Company
11.2016 - 11.2018
- Answered inbound calls calls regarding customer billing and account information
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in making payments on accounts and setting up payment plans
- Documented conversations with customers to track requests, problems and solutions
- Upheld strict quality control policies and procedures during customer interactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Set up and activated customer accounts.
Sales Manager
Constellation Energy
05.2011 - 12.2014
- Answered the more complex billing inquiries by investigating high bills and education customers on special pricing opportunities and company offerings
- Brought in substantial word-of-mouth business based on quality of work and customer service skills
- Coached team on company policies, procedures, and best practices to enhance operational efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
Advanced Individual Training
Fort Lee, VA06.2015
Basic Combat Training
Fort Leonard Wood, MO03.2015
High school diploma -
Science Park High School
Newark, NJ09.2010
Skills
- Logistics
- Military
- Customer Service
- Team Leadership
- EMR
- Quality Assurance
- Healthcare Systems Knowledge
- HIPAA Compliance
- Schedule Coordination
- Attention to Detail
- Data Collection
- BLS
Certification
- First Aid Certification
- Forklift Certification
Timeline
Patient Service Specialist
Concentra Medical Center
10.2023 - Current
Admissions Specialist II
DaVita Kidney Care
03.2022 - 10.2023
Logistics Specialist
Army National Guard NJ
01.2021 - 12.2021
Administrative Assistant
Activ International
11.2018 - 04.2020
Customer Service Representative II
Elizabethtown Gas Company
11.2016 - 11.2018
Sales Manager
Constellation Energy
05.2011 - 12.2014
Advanced Individual Training
Basic Combat Training
High school diploma -
Science Park High School
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