Summary
Overview
Work History
Education
Skills
Citizenship
SECURITY CLEARANCE
Accomplishments
References
Timeline
Hi, I’m

FAASOO HIRATA

Yelm,WA

Summary

Highly motivated and results-driven professional with experience in operations management, and extensive experience in planning and executing all aspects of training and operations. Recognized for commitment to service, professionalism, skills in communication, and leading a successful team by example.

Overview

8
years of professional experience

Work History

Department Of Defense (DHR)

Supervisory Postal Officer 40hrs/Wk (GS 0301-09).
11.2019 - 07.2022

Job overview

  • Direct and identify best practices for successful implementation of customer goals and objectives.
  • Managed over 10-15 selections of applicants interviewed to fill job vacancies for organizational needs.
  • Has full responsibility for assigned sections' day-to-day operations, work performance, service delivery, financial management, internal controls, customer relations, audits and inspections, information system management, supplies/equipment, and administration functions.
  • Supervises efficient daily operations of sections ensuring all assigned programs and services are delivered in accordance with applicable law, policies, regulations, and other authoritative guidance.
  • Manages employee leave schedules to ensure section is always fully operational, with extra emphasis during surge periods and extended operational hours.
  • Evaluates customer needs, and (in collaboration with other supervisors) adjust procedures or modify/extend operating hours to meet needs.
  • Reconcile and certify bills related to transportation before dispatching.
  • Conducts audits and inspections as required by regulations.
  • Monitors work orders related to physical security repairs and facility maintenance.
  • Serve as fire safety warden for all operation facilities.
  • Conducts sufficient self-assessments, spot checks, and oversight to ensure there are no major program deficiencies, with special emphasis on financial requirements, physical security requirements, and any area where there is risk of substantial waste, fraud, and abuse.
  • Identifies and investigates irregularities of all military mail.
  • Ensures necessary equipment and supplies needed to support contingency deployment and/or surge requirements are on hand.
  • Used coordination and planning skills to achieve results according to schedule
  • Provided service and sales to walk-in customers.

U.S Army Postal Japan

Mailroom Clerk Volunteer 9 -10 Hrs/Wk
02.2019 - 09.2019

Job overview

  • Effectively conducted in-out processing of paperwork for soldiers, civilians, and contractors. Correctly updated addresses, DEROS, personal email, or mail to be placed on hold.
  • Used automated mail processing equipment to sort and collate mail.
  • Release registered and special delivery letters or packages to designated recipients and obtain signatures for release.
  • Processed more than 100,000 parcels with accuracy and efficiency which resulted in delivery of all mail in a timely manner.

American Red Cross

General Volunteer 8-12 Hrs/Wk
06.2019 - 08.2019

Job overview

  • Received training and certification with the American Red Cross for CPR/First Aid to utilize in the event of an emergency.
  • Perform various administrative functions such as answering phones, outgoing email, scanning, printing, de/re/activating accounts, and customer service to 50 customers per day.
  • In processing and out processing of soldiers and civilians.
  • Promote volunteer opportunities offered by the Red Cross within the community.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

Department Of Defense

Mail and File Clerk . 40Hrs/Wk. (GS-4)
12.2018 - 01.2019

Job overview

  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Maintained physical and computer-based filing systems.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Retrieved file information and made copies for authorized users.
  • Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.

DECA Commissary

Sales Store Checker/ Teller GS-3
01.2018 - 12.2018

Job overview

  • Responsible for operating Electronic Point of Sale cash register to ensure that proper items are scanned correctly such as meat, produce, and groceries.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Properly secure cash and checks for bank deposits.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

AAFES, The Exchange

Store Operations Assistant (40 Hrs/Wk)
06.2017 - 01.2018

Job overview

  • Mentored and provided on-the-job training to new team members.
  • Built and maintained effective relationships with peers and upper-level management.
  • Marked and priced clearance merchandise with updated price changes.
  • Refill or obtain stock from storage area and transport to shelving or display area when needed for up to 6 months.
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.
  • Prepared and delivered operational performance reports to inform management.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Department Of Homeland Security

Transportation Security Officer (40 Hrs/Wk)
05.2014 - 11.2015

Job overview

  • Operated X-ray screening machines and tools to check people, containers, and personal belongings carried onto aircraft.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
  • Performed deep searches and pat-downs to look for unauthorized items and anomalies.
  • Checked tickets and passports for integrity to prevent fraudulent travel.
  • Provide security and protection of air travelers, airports, and aircraft in a courteous professional manner.
  • Controlled terminal entry-exit points.
  • Received over 300 hours of improvised explosive device detection training.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of an investigation.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with the public to give directions, explain rules, and regulations and respond to inquiries.

Education

University Of Maryland University College
Vicenza, Italy

Bachelor of Science from Criminal Justice
2013

Skills

  • Operations and Finance Management
  • Team leadership and counseling development
  • Hiring, Planning, Scheduling and Coordination
  • Expertise in receiving, certification, dispatching, shipping and transportation of all military mail
  • Safety briefings

Citizenship

USA

SECURITY CLEARANCE

YES


Accomplishments


  • Selected as Employee of the quarter (FY2022 ) for U.S Army Garrison Japan.

References

Cedric D. Davis: DHR Directorate and Chief of Postal Division. DSN (315)263-8587 or email: cedric.d.davis.civ@army.mil

Gregory Palmore : Supervisor Postal Officer. DSN (315)263-8588 or email: gregory.l.palmore.civ@army.mil

Timeline

Supervisory Postal Officer 40hrs/Wk (GS 0301-09).

Department Of Defense (DHR)
11.2019 - 07.2022

General Volunteer 8-12 Hrs/Wk

American Red Cross
06.2019 - 08.2019

Mailroom Clerk Volunteer 9 -10 Hrs/Wk

U.S Army Postal Japan
02.2019 - 09.2019

Mail and File Clerk . 40Hrs/Wk. (GS-4)

Department Of Defense
12.2018 - 01.2019

Sales Store Checker/ Teller GS-3

DECA Commissary
01.2018 - 12.2018

Store Operations Assistant (40 Hrs/Wk)

AAFES, The Exchange
06.2017 - 01.2018

Transportation Security Officer (40 Hrs/Wk)

Department Of Homeland Security
05.2014 - 11.2015

University Of Maryland University College

Bachelor of Science from Criminal Justice

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