Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faatima Abdallah

Durham,NC

Summary

  • Over 10 years in Customer Service
  • Over 10 years in Administration
  • Possess Transferable Skills
  • Excellent Organizational Skills

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Loparex
09.2022 - 08.2023
  • Provided customer support and communication through direct management of customer orders while closely assisted/supported our Sales team along with our extensive customer base
  • Responsible for providing exceptional service and ensuring customer satisfaction and retention through processing orders, inquiries, order management, and billing
  • Coordinated with manufacturing plants, technology services, and other departments
  • Liaison with customer base, sales team, manufacturing, technology services, marketing, and other departments
  • Worked cohesively with supply chain buyer/planners, coordinating changes needed on customer orders
  • Maintained systems accurately.

Operations Associate

Greene Resources at Mediant Communications
12.2021 - 06.2022
  • Trained and monitored work performance of 6 new employees
  • Coached to improve work performance of new employees
  • Completed initial assessments of new employees for management
  • Arranged meetings for board members and potential candidates of the firm
  • Reviewed and implemented changes of documentation for quarterly and annual meetings
  • Resolved complaints and inquiries, as needed.

Global Logistics Consultant

World Courier an Amerisource Bergan Company
02.2020 - 10.2021
  • Assisted clients and their requests via phone and email
  • Maintained a caseload of approximately 100 clients
  • Monitored WorldStar INTER note screen and: forward notes to appropriate people in a timely fashion, or; address issues that arise via notes from other World Courier stations
  • Troubleshot specific shipping and handling
  • Handled direct client complaints/concerns.

Customer Service Representative, III

EpiCypher
03.2018 - 01.2020
  • Completed administrative responsibilities and completed quotes for customers
  • Assisted customers with inquiries, problems with products and services
  • Packed and shipped orders domestically and internationally, as requested
  • Established and maintained databases and inventory of products
  • Provided notary public services, as needed
  • Identified marshaling technical support resources
  • Maintained and ordered inventory for staff
  • Resolved customer inquiries and complaints.

Participant Support Representative Remote Agent

ShapeUp.com
04.2014 - 06.2018
  • Provided support and technical inquiry resolution for platform users via e-mail and phone
  • Directed requests and unresolved issues to appropriate resources
  • Identified and worked with the Participant Support Team to correct key participant issues
  • Any additional duties and/or special projects as deemed appropriate by manager.

Education

School of Business - Hospitality and Tourism -

North Carolina Central University
Durham, NC

Skills

  • Customer Retention
  • Customer Order Management
  • Account Management
  • Complaint Resolution

Certification

  • Notary Public, State of North Carolina
  • Electronic Notary, State of North Carolina

Timeline

Customer Service Specialist

Loparex
09.2022 - 08.2023

Operations Associate

Greene Resources at Mediant Communications
12.2021 - 06.2022

Global Logistics Consultant

World Courier an Amerisource Bergan Company
02.2020 - 10.2021

Customer Service Representative, III

EpiCypher
03.2018 - 01.2020

Participant Support Representative Remote Agent

ShapeUp.com
04.2014 - 06.2018

School of Business - Hospitality and Tourism -

North Carolina Central University

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Faatima Abdallah