Fabeian Toledo
IT Support Specialist
Apache Junction,Arizona
Summary
Hardworking employee enthusiastic about learning IT field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Delivery Driver
Helm Drive
10.2021 - Current
- Company Overview: Fedex
- A contractor driver that follow Fedex’s rules and delivery every package in a professional way to customers.
- Troubleshoots any package that is unable to be delivery (Wrong address, damage, customer cancel, etc.)
- Making sure to communicate with supervisor if status code is correct, for future delivery.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
Technical
EastRidge
04.2021 - 10.2021
- Company Overview: Avnet
- Test, breakdown, troubleshoot a product that come back from customers.
- Testing on average of 40-50 product’s software and hardware that give 50-60% to be work on.
- Replacing any failed hardware in the product using tools (impact drill, sockets, screwdriver, etc).
- Documented software specifications clearly for both technical personnel and non-technical stakeholders, facilitating smooth communication throughout the development process.
Education
Certificate - Microsoft IT Support Specialist
Coursera
05.2001 -
Certificate - Cybersecurity
San Diego State University Global Campus
San Diego, United States 05.2001 -
Skills
Window Client 7
Professional Projects
Cybersecurity Labs & Projects, SDSU & ThriveDX, 10/01/23, 07/31/24, Works on labs that are similar to the real-world scenario to set up or design the tools on digital forensics, threat detection, and incident response. Analyzing logs, files, hashes, and memories in detecting malware or suspicious behavior. Getting familiar on different commands on CMD, Powershells and Linux software. Networking through Cisco software to configure ports, switches, router, etc.
Accomplishments
- Received Driver of the Month achievement award at Amazon in January, 2021.
Certification
Intro to Computers Training
Timeline
Technical Diagnostics and Troubleshooting Techniques Training
05-2025
The Microsoft 365 Ecosystem Training
04-2025
Cybersecurity and Privacy Training
03-2025
Essential Aspects of Software, Hardware, and Data Backup Training
02-2025
Intro to Computers Training
01-2025
Intro to Secure Networking Training
01-2025
Delivery Driver
Helm Drive
10.2021 - Current
Technical
EastRidge
04.2021 - 10.2021
Certificate - Microsoft IT Support Specialist
Coursera
05.2001 -
Certificate - Cybersecurity
San Diego State University Global Campus
05.2001 -
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