Fabian-Alejandro Santana
B.A in Finances
Hialeah Gardens,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Results-driven, adaptable, with a highly analytical mindset, passion for innovation, and documented success in hands-on roles.
Overview
6
6
years of professional experience
Work History
Cast Member
Walt Disney World
03.2022 - 12.2022
- Engaging and assisting guests with merchandise,
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Seasonal Sales Associate
Best Buy
11.2021 - 02.2022
- Assisting customers with locating merchandise.
- Up-selling additional warranty protection and other store offers.
- Maintain current knowledge of new technological trends for work area.
- Answer any questions customers may have about potential purchases.
- Operating cash register as needed throughout shift.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Increased sales by 10%
Contractor Call Center
Bank United
03.2020 - 06.2020
- Help customers with immediate answers to questions regarding their checking and savings accounts, loan applications and credit cards,
- Troubleshoot and resolve customer problems and concerns.
- Receive, respond, and follow customers request during call.
- Answering prospects, inquires and depend existing customer relationships.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sales Associate
Macy's
11.2019 - 03.2020
- Providing product knowledge, directing customers to fitting rooms, and completing transactions on cash register.
- Performed cash register duties including processing payments, applying coupons and promotional codes,
- Met existing customers to review current services and expand sales opportunities.
- Helped customers locate products and checked store system for merchandise at other sites.
General Office Clerk
Sunangel LLC
12.2017 - 07.2018
- Greet customers and offer them assistance.
- Recommend merchandise based on customers' wants and needs.
- Inform customers about current sales, promotions, and policies about payments and exchanges.
- Provided basic technical support resolving issues for clients on variety of company products.
- Managed project deliverables for customer orders.
- Provided excellent service to guests and employees.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Managed over 50 customers calls per day.
Sales Associate
GameStop
11.2016 - 11.2017
- Educated customers on promotions to enhance sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Met existing customers to review current services and expand sales opportunities.
- Managed over 50 customers calls per day.
- Set and achieved company defined sales goals.
Education
Bachelor in Business Administration - Finance
Keiser University
Doral, FL06.2022
AS in Business Administration - Business
Keiser University
Doral, FL07.2020
Microsoft Word L2 Yellow Belt -
Keiser University
Doral, FL06.2019
Microsoft Power Point L2 Yellow Belt Certification -
Keiser University
Doral, FL06.2019
High School Diploma -
Abeka Online High School
Tallahassee, FL05.2018
High School Diploma -
Hialeah Gardens High School
Hialeah, FL06.2017
Skills
- Adaptable
- Analytical
- Organizational skills
- Dedicated
- Results-driven
- Business planning
- Budgeting
- Self-Motivated
- Clerical Support
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cast Member
Walt Disney World
03.2022 - 12.2022
Seasonal Sales Associate
Best Buy
11.2021 - 02.2022
Contractor Call Center
Bank United
03.2020 - 06.2020
Sales Associate
Macy's
11.2019 - 03.2020
General Office Clerk
Sunangel LLC
12.2017 - 07.2018
Sales Associate
GameStop
11.2016 - 11.2017
Bachelor in Business Administration - Finance
Keiser University
AS in Business Administration - Business
Keiser University
Microsoft Word L2 Yellow Belt -
Keiser University
Microsoft Power Point L2 Yellow Belt Certification -
Keiser University
High School Diploma -
Abeka Online High School
High School Diploma -
Hialeah Gardens High School
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