Fabian Andrade
Los Angeles,CA
Summary
I am genuinely passionate about interior design and architecture, and this enthusiasm propels my dedication to delivering excellent and innovative solutions in these fields.
Throughout my career, I've finely tuned my skills in customer service, sales, and design, earning a reputation for resourcefulness and efficiency. My strengths lie in fostering teamwork and ensuring effective communication.
I have a proven track record of leading high-level projects with a keen understanding of specialized areas, always in alignment with the broader strategic vision. Going beyond the point of sale, my focus extends to successfully establishing and managing B2B accounts. I take pride in catering to a diverse clientele, including interior designers, architects, law firms, small business owners, and more.
Overview
11
11
years of professional experience
Work History
Sales and Design Specialist
Herman Miller
11.2020 - Current
- Delivered visually appealing designs within tight deadlines, ensuring timely completion of projects.
- Optimized design processes by incorporating cutting-edge software tools and technologies.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed multiple projects simultaneously, prioritizing tasks and maintaining high-quality results.
- Presented design proposals to clients, effectively communicating the value of proposed solutions.
- Created compelling visual assets for marketing campaigns, driving brand recognition and customer engagement.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Lead Of Service
Forever 21
11.2017 - 11.2020
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Customer Service Representative
United Airlines
04.2013 - 06.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed passenger boarding, ensuring accurate ticket verification and seat assignments.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Maintained clear communication between ground staff, flight crew, and other airport personnel to ensure smooth gate operations.
- Checked in passengers efficiently, verifying identification and travel documents for accuracy and compliance with airline policies.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Collaborated proactively with security personnel to address potential safety concerns at the gate area promptly.
- Assisted families traveling together by arranging preferred seating options that catered to their needs whenever possible.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Participated in ongoing training opportunities to stay updated on industry best practices and enhance overall job performance.
- Assisted customers with ticketing and baggage check-in requirements.
Education
High School Diploma -
John Marshall High School
Los Angeles06.2008
Skills
- Branding and identity
- Interior design
- Attention to detail
- Strategic thinking
- Customer relationship management
- Critical thinking
- Data analysis
- Sales
- Communication
- Organization Skills
- Strategic Planning
- Creative problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Sales and Design Specialist
Herman Miller
11.2020 - Current
Lead Of Service
Forever 21
11.2017 - 11.2020
Customer Service Representative
United Airlines
04.2013 - 06.2017
High School Diploma -
John Marshall High School
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