Fabian Beltran
Socorro
Summary
Dynamic professional with a proven track record at Delek US, enhancing customer satisfaction and streamlining operations. Skilled in inventory management and customer service, I led initiatives that significantly improved team efficiency and customer experience. Expert in employing decision-making and team leadership to achieve and exceed business goals.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Delek US
06.2019 - 12.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Led training initiatives, enhancing employee skills and confidence.
- Cultivated cohesive team environment by providing clear direction and support.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Developed contingency plans with team to address potential disruptions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Firearms Sales Associate
Academy Sports and Outdoors
04.2015 - 02.2017
- Spearheaded efforts to maintain a clean, organized, and visually appealing store environment that facilitated smooth shopping experiences for customers.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Stayed up-to-date on industry trends, attending trade shows, conferences, state laws, and training sessions to expand knowledge in the field of firearms sales.
- Enhanced store reputation by consistently delivering exceptional customer service and demonstrating expertise in various types of firearms.
- Processed as many as 8 background checks daily using both online and traditional NICS phone-in checks.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Established rapport with repeat customers leading to increased loyalty and consistent sales growth.
- Educated customers on proper firearm handling techniques, emphasizing the importance of safety measures when operating firearms.
Arcade Attendant
Pinballz Arcade
02.2015 - 01.2016
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Improved customer satisfaction by providing timely and efficient arcade machine repairs.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
Technical Support Representative
Xerox, ACS
08.2009 - 08.2010
- Utilized ticketing systems for tracking and reporting technical issues, streamlining resolution processes.
- Compiled detailed reports, facilitating root cause analysis for recurring problems.
- Authored user guides, reducing support call volume and increasing user independence.
- Utilized diagnostic tools to resolve network issues, improving overall system performance.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
Education
Associate of Arts - Legal Studies
El Paso Community College
El Paso, TX09-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Sales strategies
- Verbal and written communication
- Inventory management
- Financial reporting
- Marketing
- Reporting and documenting
- Cost control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Certification
- Microsoft Certified, Azure Fundamentals - Microsoft Corporation.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- First Aid Certification
- OSHA Certified
- Google Analytics Individual Qualification (IQ) - Google LLC.
Languages
Spanish
Full Professional
German
Elementary
Timeline
Assistant Manager
Delek US
06.2019 - 12.2024
Firearms Sales Associate
Academy Sports and Outdoors
04.2015 - 02.2017
Arcade Attendant
Pinballz Arcade
02.2015 - 01.2016
Technical Support Representative
Xerox, ACS
08.2009 - 08.2010
Associate of Arts - Legal Studies
El Paso Community College
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