Fabian Borges
Summary
Invoking Aldo's mission statement "Love, Integrity, and Respect" , adept in boosting sales and enhancing team performance through expert coaching and analytical strategies. Excelled in clienteling and organization, significantly contributing to meeting and surpassing sales targets. Fluent in Spanish, I leverage bilingual skills to expand customer reach and foster inclusive communication.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Aldo Shoes
11.2023 - 06.2024
- Responded to emails, checked calender for current, ending, and upcoming sales/deals.
- Ordered monthly supplies through "People soft"
- Put the agenda for the week together, and fill it out as the week goes by (who is on schedule, what tasks need to be accomplished throughout the week,store results, etc)
- Made sure the register was at the proper quantity in the morning as well as the evening. Conducted 3 mid-day counts in order to ensure the register was correct.
- Loomis dropoff and pick up
- Using "Quicksite" I provided the team with the daily goal, their individual SPH, as well as their KPI's
- Analyzed the business using "Quicksite" to see what items are moving and their percentages.
- Conducted mid-week and end of week touch bases on the sales team group chat to see where the team stands regarding weekly KPI's and meeting budget.
- Filled out a weekly KPI tracker for the District manager, so she can see the teams growth, and provide commentary.
- Was a part of two weekly meetings conducted by the District manager. Tuesday meetings- upcoming changes to the company, current collections, and imperative matters. Friday meetings- Communicated store's numerics as shown on the tracker to the district, and provided selling techniques in order to elevate teams performance before the week ends (if needed)
- Changed store visuals according to the season. (mens/women's shoe walls, center units, handbag wall, accessory racks, and windows with decals).
- Trained and developed a sales/stock team, and granted them their own area of responsibility.
- Made sure the stock team maintained "Fluent" at 0 daily, swept the stock room, put shoes away in their proper boxes, and their designated areas.
- Conducted an inventory audit, as well as multiple phases of recall through "Omicounts"
- Delegated "verifications" twice a week to ensure all merchandise is displayed on the sales floor.
- Scanned in shipment, pulled and priced demos, conducted mixes and damages (L.P issue)
- Provided weekly hours to payroll, as well as any schedule changes.
- Deepened brand loyalty by clienteling and utilizing G.O.L.D
- Used the V.O.C app ( Voice of customer) to create a positive, warm, and inviting atmosphere for our clients
- Generated sales by using apps such as "Afterpay" and "Paypal".
- P.R pull for Aldo ambassador's, and RTV pulls
- Networked with surrounding stores, as well as mall management to expedite communicated issues.
- Problem solved POS issues, internet connections, as well as store phone malfunctions
- Cleaned, organized, and maintained the marketing for future use
- Covered multiple locations.
Sales Lead Keyholder
Aldo Shoes
09.2023 - 11.2023
- Opened and closed the store following closing and opening procedures.
- Answered emails, Calculated individual daily sales goals based on SPH ( Sales per Hour).
- Coached team members in and out of their shifts for daily and weekly expectations
- Met individual sales goal as well as store daily goal.
- Completed "Fluent" waves in order to get customer orders out as soon as possible.
- Added customer orders to "Arrivals", and organized them for oncoming customers.
- Tracked customer orders using "Fluent"
- Utilized expert product knowledge to assist customers in making informed purchasing decisions. (Styling clients according to their individual needs)
- Maintained a clean and visually appealing atmosphere
- Made sure that my area of responsibility was clean and precise
- Contributed to the development of new marketing campaigns aimed at reaching target demographics more effectively.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
- Conducted a "Return analysis"
Sales Associate
Michael Kors
06.2023 - 09.2023
- Built relationships with customers to encourage repeat business.
- Sent emails to clients updating them on new items curated specifically for them
- Priced and displayed new handbags as well as new apparel
- Memorized each handbag ( by name ) in order to push sales and meet budget
- Met individual sale goals and pushed add ons such as leather protectors/dust bags.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Ordered merchandise for clients
Sales Associate
Zenleaf Dispensary
07.2022 - 02.2023
- Licensed by the state of N.J. Undergone training for medical and recreational patients.
- Scanned I.D's at reception, checked medical patients in, created accounts for new medical patients, and explained state laws and regulations.
- Provided great customer service by presenting them with insightful information regarding their individual needs such as (PTSD, cancer, arthritis, anxiety, and rehabilitation)
- Maintained a clean work environment
- Conducted inventory audits for both the medical and recreation vaults
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
Swarovski
03.2019 - 04.2019
- Made sure to add our clients to our rewards program
- Provided knowledge on Swarovski ( metals, crystal, settings, and history)
- Consistently cleaned and maintained an organized environment
- Made sure customers were up to date with events, sales, and new collections.
- Created great conversation in order to cultivate a client base while also closing sales.
- Cash handling and returns
Retail Keyholder
Flying Tiger Copenhagen
04.2018 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Cash handling. (safe count, POS, and change orders)
- Merchandising windows as well as tables while utilizing items that belong in it's respected home.
- Made sure that all visuals were up to "concept". (small items first as they grow larger in size following the flow of the store)
- Creating new monthly assorting plan to email my district manager
- Weekly store re-cap to District manager
- Created an order of top selling merchandise in order to make our weekly goal.
- Opened shipment and organized it in its proper bay
- Created tickets for damaged merchandise
- Mixes and damages
- Trained and developed new hires.
- Registered the new hires using the hand punch machine
- Lead the sale in order to increase our basket value
- Updated the board daily in order to see where we were regarding budget and the stores KPI's
- Inventory procedures
- Attentive in creating new ideas for mall events
- Stored security alarm codes and keys and made routine code changes.
- Prepared extra storage space for Holiday season
- Trimonthly meetings with H.R to learn managerial skills/conduct in the work place. ( Conflict resolution, sexual harassment, cultural awareness)
Sales Associate
Flying Tiger Copenhagen
11.2017 - 03.2020
- Merchandising
- Product knowledge
- Interpersonal skills
- POS skills
- Maintaining floor cleanliness
- Responding to telephone inquiries
- Inventory count
- Shipment and Stock organization
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ06.2014
Skills
- Speak, write, and read Spanish (bilingual)
- Coaching
- Analytical/Result Oriented
- Adaptability
- Sales ( calculating SPH, and KPI's )
- Clienteling
- Delegation
- Organization
- Time management
Timeline
Assistant Store Manager
Aldo Shoes
11.2023 - 06.2024
Sales Lead Keyholder
Aldo Shoes
09.2023 - 11.2023
Sales Associate
Michael Kors
06.2023 - 09.2023
Sales Associate
Zenleaf Dispensary
07.2022 - 02.2023
Sales Associate
Swarovski
03.2019 - 04.2019
Retail Keyholder
Flying Tiger Copenhagen
04.2018 - 03.2020
Sales Associate
Flying Tiger Copenhagen
11.2017 - 03.2020
High School Diploma -
Perth Amboy High School
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