Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabian Carrillo

Mesquite,NV

Summary

Hardworking employee enthusiastic about learning new tactics and strategies in the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. High-energy [Industry] employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

3
3
years of professional experience

Work History

Shift Lead

Dutch Bros
06.2024 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales Associate

Tilly's
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.

Barista

Dutch Bros
10.2023 - 06.2024
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Crew Member

McDonald's
08.2023 - 10.2023
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Stocked shelves to organize aisles in assigned department.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.

Online Orderfilling and Delivery

Walmart
07.2022 - 04.2023
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Worked efficiently under pressure in a tight work environment
  • Showed effective communication skills with fellow associates especially in difficult scenarios

Stocking Associate

Walmart
05.2021 - 07.2022
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Maintained effective team member communication.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Answered queries and concerns and assisted customers with product selections.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered customer questions and provided detailed product information.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Consistently lifted materials weighing as much as 40 pounds.

Education

High School Diploma -

Stansbury High School
Stansbury Park, UT
05.2023

Skills

  • Heavy Hauling
  • Customer Service
  • Pallet Jack Operation
  • Time Management
  • Order Picking and Processing
  • Equipment Monitoring
  • Retail Logistics
  • Delivery Schedule Development
  • Loading and Unloading
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Customer Response
  • Shopping Orders
  • Ability to Lift 50 Pounds
  • Merchandise Replacements
  • Customer Relationships
  • Order Adjustments
  • Sell Products
  • Money Handling
  • Closing Procedures
  • Seasonal Promotions
  • Operations Monitoring
  • Performance Improvement
  • Decision-making capabilities
  • Employee Training
  • Team motivation
  • Rules Enforcement
  • Guest service
  • Customer Service Management
  • Flexible Schedule
  • Goal Setting and Tracking
  • Complaint resolution

Timeline

Shift Lead

Dutch Bros
06.2024 - Current

Barista

Dutch Bros
10.2023 - 06.2024

Crew Member

McDonald's
08.2023 - 10.2023

Sales Associate

Tilly's
06.2023 - Current

Online Orderfilling and Delivery

Walmart
07.2022 - 04.2023

Stocking Associate

Walmart
05.2021 - 07.2022

High School Diploma -

Stansbury High School

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Fabian Carrillo