Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabian Contreras

Los Lunas,NM

Summary

Performance-oriented Closing Manager with strong track record of success in team leadership, quality control, and training. Seeks every opportunity to improve team knowledge and boost results. Manages high-volume work with level-headed style and expertise. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

3
3
years of professional experience

Work History

Closing Manager

Burger King
Los Lunas, New Mexico
12.2022 - Current
  • Ensured adherence to all closing procedures and policies.
  • Performed quality control checks on completed files prior to submission for review by underwriters or attorneys.
  • Resolved customer complaints regarding closing process in a timely manner.
  • Monitored daily operations within the department to ensure compliance with regulations.
  • Maintained accurate records of all closed files according to company policy.
  • Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Hired, trained and guided closers to improve productivity and sales.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Guided team to consistently achieve daily, weekly and monthly production goals.
  • Led team meetings and one-on-one coaching sessions to continuously advance performance.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Crew Member

McDonald's
Los Lunas, New Mexico
09.2021 - 12.2022
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained an organized work area to ensure efficient operations.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Checked expiration dates on all products before serving them to customers.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Informed customers about daily specials in an engaging manner.
  • Adhered to health department regulations regarding food handling procedures.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Resolved customer complaints in a professional manner.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Served food quickly for positive guest experiences.

Education

High School Diploma -

Valencia High School
Los Lunas, NM
05-2024

Skills

  • Required Closing Document management
  • Financial Acumen
  • Spreadsheet Management
  • Strong leadership
  • Retail Inventory Management
  • Task Delegation
  • Quality Control Analysis
  • Deadline Management
  • Customer Service
  • Workplace Safety
  • Relationship Building
  • Training and Development

Timeline

Closing Manager

Burger King
12.2022 - Current

Crew Member

McDonald's
09.2021 - 12.2022

High School Diploma -

Valencia High School

Similar Profiles

CREATE PROFILE
Fabian Contreras