Fabian Ewing
Baton Rouge,ANT
Summary
Dynamic leader with a proven track record at Progressive Insurance, excelling in client relationship management and quality control. Leveraged executive leadership and negotiation skills to enhance customer satisfaction and streamline operations. Recognized for innovative solutions and impactful team leadership, significantly contributing to organizational success.
Overview
14
14
years of professional experience
Work History
CRM Services /CRM Onboarding Coach
Progressive Insurance
Baton, LA
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Advocates for and educates on Progressive's products and services
- Partners with supervisor to continually develop skills and improve results
- Participates as well as facilitates huddles
- Mentor
- Member of the Stress Management (Positive Vibes) Committee
- ERG's (PAAN, DAWN, YPNET, NEW)
- Implemented and presented The Buddy System to current team, as well as shared it with other supervisors, and presented it in a joint team huddle
- R&R Rising Star, Jan 2024, and May 2024
- R&R Elite, April 2024
- Supported the Academy by hosting billing workshops and offering coach support to supervisors
- Coached new employees to meet job requirements
- Held regular one-on-one sessions with consultants to review performance, priorities, and provide feedback
- Planned and led team meetings to review call calibrations and communicate new and ongoing priorities
- Participated in the Facilitation Committee by leading practice labs for multiple quarters along with maintaining/updating class assignments and presented the new invite template to peers over multiple huddles
Real Estate Professional
Ricky Lee Jones Realty
Baton Rouge, LA
09.2020 - Current
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments
- Managed real estate transactions from initiation to closing
- Leveraged industry trends to shape value-added solutions and approaches
- Showed residential properties and explained features, value and benefits of available homes
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
- Generated lists of properties compatible with buyers' needs and financial resources
- Called or emailed lapsed clients to inquire about continuing needs
- Oversaw and negotiated offers for real estate purchases on clients' behalf
- Networked with industry contacts to expand knowledge of real estate markets and best practices
Chief Financial Officer /Dispatcher
ProLine Trucking Services
Sunset, LA
08.2019 - 03.2020
- Managed company-wide budgets, payroll, accounting and other financial operations
- Created and implemented best practices to standardize internal processes and procedures
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Managed daily delivery and work schedules to maximize coverage
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Scheduled loads according to priority and available equipment
- Liaised with customers to provide logistics for drivers and coordinate delivery times
Branch Manager
Chase Bank
Baton Rouge, LA
08.2010 - 08.2019
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Designed sales and service strategies to improve revenue and retention
- Planned work schedules to maintain adequate staffing levels
- Verified cash by balancing cash drawers and maintaining cash count records
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Managed and inspired team members to perform to full potential, driving branch profitability
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
- Coordinated preparation of external audit materials and external financial reporting
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Led team meetings and one-on-one coaching sessions to continuously improve performance
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
Education
Real Estate License -
Burk Baker School Of Real Estate And Appraisal
Baton Rouge, LA05.2008
High School Diploma -
Belaire High School
Baton Rouge, LA05.2001
Some College -
Southern University And A & M College
Baton Rouge, LASkills
- Quality control
- Data evaluation
- Microsoft Office expertise
- Customer relations
- Schedule mastery
- Fleet dispatching
- Project management abilities
- Excels in team leadership
- Executive leadership
- Employee training
- Client relationship management
- Solution implementation
- Presentation skills
- Negotiation competency
- MLS
- Market research
- Lead follow-up
- Traditional marketing
- Experienced buyers' agent
Activities
- National Association of Realtors
- Digital marketing
- Louisiana licensed real estate agent
- Travel Coordinator
- Account Management
Timeline
CRM Services /CRM Onboarding Coach
Progressive Insurance
08.2021 - Current
Real Estate Professional
Ricky Lee Jones Realty
09.2020 - Current
Chief Financial Officer /Dispatcher
ProLine Trucking Services
08.2019 - 03.2020
Branch Manager
Chase Bank
08.2010 - 08.2019
Real Estate License -
Burk Baker School Of Real Estate And Appraisal
High School Diploma -
Belaire High School
Some College -
Southern University And A & M College
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