Fabian Folkes
Porter,TX
Summary
Results-driven Sales and Customer Support Professional with over 10 years of sales and leadership experience. Expert in developing and implementing sales strategies, driving revenue growth, and exceeding targets. Key achievements include consistently surpassing sales quotas, closing high-value deals, and building strategic partnerships that resulted in revenue increases of up to 140%. Seeking a Sales or Customer Success position at a dynamic SaaS company to increase sales or assist with customer service efforts. Passionate about learning and utilizing data-driven insights to optimize processes and drive revenue growth. Consultative sales specialist.
Overview
12
12
years of professional experience
Work History
Business Development Specialist
MS Shift
01.2020 - Current
- Executed efficient sales strategies to hotel management resulting in 30 new signed contracts per quarter
- Developed in-depth product knowledge of MS Shift hotel software to gain new business and Increase customer retention by 45% increase in repeat business
- Consistently exceeded sales quota of 5 signed contracts per month for 3 consecutive years
- Led the sales team in negotiating and closing several large deals worth over $50,000
- Collaborated with customer success, support, and IT team to gather customer feedback and improve product features, resulting in a 20% increase in customer satisfaction
- Averaged 5 hours of talk time daily conducting cold calls, Teams/Zoom demonstrations and scheduling appointments
- Used SalesForce and HubSpot to handle current portfolio and prospective leads.
Sales Manager
SunPower by Seabright Solar
04.2021 - 01.2024
- Built and developed sales teams resulting in $1 million+ in annual revenue
- Trained employees on door to door, phone, and virtual sales process to complete residential and commercial solar panel installations
- Implemented new funding relationships and sales tools to increase sales
- Achieved 140% of quota in the first year and consistently exceeded quota thereafter
- Negotiated and closed 82 individual solar panel installations while assisting with over 100 signed contacts resulting in significant revenue growth
- Increased efficiency by implementing CRM tools for streamlined sales cycle.
Senior Sales Representative
HomeAdvisor
08.2018 - 12.2019
- Achieved 338 total sales while averaging 74% customer retention rate
- Conducted daily phone calls through company's CRM tool like Salesforce selling annual contracts to home improvement contractors
- Worked closely with sales and marketing teams to identify upsell and cross-sell opportunities
- Achieved Senior Sales Rep by closing 100 sales within the first quarter
- Averaged 5.5 hours of talk time and 150 phone calls daily to exceed sales quota of 5 deals per week
- Trained new and existing employees by implementing self-made scripts and sales techniques resulting in a 35% increase in their individual sales
- Achieved a 30% growth in revenue by implementing successful sales prospecting activities and negotiation tactics
- Achieved salesperson of the week twice during one quarter.
Department Manager
H&M | Hennes & Mauritz
08.2012 - 08.2018
- Maximized profitability by optimizing pricing strategies, promotional activities and product placement within store departments
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization
- Opened 3 new store openings leading teams of 20 individuals
- Consistently exceeded daily, weekly, and monthly sales goal for 4 consecutive months by leading team operations
- Improved stock management processes by implementing an accurate tracking system that increased store preparation by 50%
- Managed cash office operations resulting in 100% efficiency
- Achieved top 10 stores in sales across 4 different locations.
Education
Bachelor of Arts - Marketing
Cleveland State University
Cleveland, OH05.2014
AAS Marketing -
Westchester Community College
Valhalla, NY01.2012
Skills
Cold-calling
Lead Generation
Consultative selling
Relationship building
Email and Social Media Marketing
CRM Management
Team Management
B2C Sales
B2B Sales
Communication skills
Contract Negotiation Expert
Customer Support and Service
Accomplishments
- Developing Sales Team at various Solar companies
- Led the training and development of a sales team resulting in a 40% increase in sales revenue.
- Established and nurtured strategic partnerships resulting in a 45% increase in sales revenue at MS SHIFT.
- Consistently Exceeded Quotas at HomeAdvisor resulting in a Senior Sales role within 6 months
- Surpassed sales quotas by 17% for 3 consecutive years at MS Shift.
- High-Value Deals Closure
- Closed $1,000,000 in deals during phone calls and web demonstrations at MS Shift and SunPower.
- Revenue Growth through Partnerships
- Increased efficiency by implementing CRM tools for a streamlined sales cycle at SunPower.
Timeline
Sales Manager
SunPower by Seabright Solar
04.2021 - 01.2024
Business Development Specialist
MS Shift
01.2020 - Current
Senior Sales Representative
HomeAdvisor
08.2018 - 12.2019
Department Manager
H&M | Hennes & Mauritz
08.2012 - 08.2018
Bachelor of Arts - Marketing
Cleveland State University
AAS Marketing -
Westchester Community College
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