Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fabian Fong

1616 E Bantam Rd Unit 26, Tucson ,AZ

Summary

Bilingual (Spanish/English) Security CIP Operator with over two years of experience in critical infrastructure protection and surveillance systems. Proficient in alarm systems (Genetec, DSX, Synergis, Alta Aware, Live View) , with expertise in managing access control and responding to CIP Alarms and day to day incident alarms. Skilled in handling both non-emergency and emergency incidents, including brake-in, theft, bomb threats, active shooter situations, and cybersecurity threats.


Strong communicator in both Spanish and English, with excellent problem-solving skills and the ability to multitask across various security platforms. Committed to maintaining safety, ensuring compliance, and providing effective security coverage for critical infrastructure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Command Center (CIP Operator)

Vet-Sec Protection Agency
12.2022 - Current
  • Created and Managed CIP Alarms: Utilized the D3 program to create and configure CIP alarms, ensuring prompt detection and tracking of security events.
  • Responded to CIP Alarms: olve CIP alarms, Monitor Synergis to respond to and resolve CIP alarms, assessing security risks and initiating appropriate responses to maintain safety.
  • Managed Security Systems: Operated camera systems (Pelco, Synergis, Live View, Alta Aware) and alarm programs, overseeing continuous surveillance to identify and address security concerns in real time.
  • Prepared Weekly CIP Alarm Reports: Compiled and distributed weekly CIP alarm reports, summarizing alarms statuses, incident resolutions, and any ongoing security issues for management and stakeholders.
  • Maintained Access Control Logs: Reviewed and updated CIP Device Access Logs and PSP Access Logs, ensuring accurate tracking of authorized access to critical infrastructure and compliance with NERC-CIP standards.
  • Documented Security Incidents: Prepared incident reports, Daily Activity Reports (DARs), and emergency/non-emergency reports, maintaining detailed records of security incidents and responses for compliance and future analysis.
  • Multitasked in High-Pressure Situations: Managed multiple tasks simultaneously, including responding to alarms, answering phone calls, documenting incidents, and overseeing security systems, all while ensuring the highest levels of security and operational efficiency.
  • Escorted Visitors and Maintained Security Protocols: Provided escorts for visitors to secure areas, ensuring compliances with access control policies and maintaining the integrity of restricted zones.
  • Trained and Mentored New Employees: Conducted training for new employees on security systems, alarm management, and reporting protocols, fostering a strong understanding of security procedures and company standers.
  • Generated Reports and Presentations: Created detailed reports and presentations using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) , summarizing incidents, security activities, and system statuses for management reviews.


Picker/Warehouse Packer

Target Warehouse Center
05.2022 - 11.2022
  • Pulled orders quickly to maintain demanding productivity goals.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Picked and packed order items.
  • Sorted and organized items in designated areas for easy access.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Low Voltage Technician

Executive Security Group
04.2022 - 05.2022
  • Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
  • Successfully managed multiple projects and several work teams on consistent basis.
  • Supported team members in completing projects successfully through effective collaboration and knowledge sharing.
  • Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
  • Identified problematic components and wiring issues and applied troubleshooting techniques.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
  • Increased customer satisfaction with professional communication skills when explaining technical information clearly.

Stower

Amazon Warehouse
12.2021 - 02.2022
  • Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Separated damaged items from functional ones before placing on shelves.
  • Stayed accountable for storage and organization of warehouse merchandise.
  • Increased efficiency in stowing processes by implementing better organization and time management techniques.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.

Shift Leader Manager

Dunkin Donuts
10.2016 - 12.2021
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.

Education

High School Diploma -

Desert View High School
4101 E Valencia Rd Tucson AZ
05-2017

Skills

  • CIP Alarm Management (D3, Synergis)
  • Surveillance Systems (Pelco, Synergis, Live View, Alta Aware)
  • Access Control Management (CIP Device Logs, PSP Access Logs)
  • Critical Incident Training: Trained in bomb threat response, Active Shooter threat response, and cybersecurity threat mitigation
  • Grid X Training: Completed advanced training in critical infrastructure protection and resilience

Certification

Valid Guard Card LIC: 1765032

Valid Driver License

Grid X Training

Timeline

Security Command Center (CIP Operator)

Vet-Sec Protection Agency
12.2022 - Current

Picker/Warehouse Packer

Target Warehouse Center
05.2022 - 11.2022

Low Voltage Technician

Executive Security Group
04.2022 - 05.2022

Stower

Amazon Warehouse
12.2021 - 02.2022

Shift Leader Manager

Dunkin Donuts
10.2016 - 12.2021

High School Diploma -

Desert View High School

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Fabian Fong