Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabian Galvan

Miami,FL

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

Verizon
08.2023 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Concierge Team Member

NFC Amenity
10.2022 - 06.2023
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Entered work orders for housekeeping, pest control and maintenance issues.
  • Answered guest questions regarding local area, facilities and amenities.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Scheduled conference room and other reservations using proprietary software.
  • Retained knowledge of local events to offer recommendations and personal services.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Offered guests details regarding the building's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to the building's residents and guests.

Retail Associate

Trump National Doral Miami
03.2022 - 10.2022
  • Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
  • Helped customers by answering questions and locating merchandise.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Engaged with customers to determine appropriate items to fit needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Followed loss prevention strategies, minimizing theft.

MTR Associate

Amazon
05.2020 - 04.2022
  • Arranged and stocked new merchandise following placement directions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Answered customer questions and provided store information.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Assisted teammates with daily tasks during peak periods.
  • Greeted customers and answered product or service questions.

Warehouse Assistant

Castellanos Drapery Hardware
07.2018 - 09.2018
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Inspected and moved products to designated areas in warehouse.
  • Lifted materials of varied weights on regular basis.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Trained new employees regarding warehouse procedures and standards.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Compared and verified identifying information of outgoing shipments.

Warehouse Assistant

K.S Linens
01.2018 - 06.2018
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Contributed actively to meetings with upper management to roll out initiatives and procedures, meeting benchmarks for production, quality and safety.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Identified production problems through careful assessment of quality control system deficiencies.
  • Inspected and moved products to designated areas in warehouse.
  • Lifted materials of varied weights on regular basis.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.

Education

Computer Engineering

Florida Career College
Miami, FL
01.2018

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06.2016

Skills

  • Fluent in English and Spanish
  • Excellent People Skills
  • Time management
  • Multitasking
  • Adaptability
  • Customer service
  • Problem-solving
  • Computer skills
  • Documentation and recordkeeping
  • Retail sales
  • Customer Assistance
  • Teamwork
  • Sales expertise
  • Interpersonal and written communication
  • Money handling
  • Prepared and packaged wholesale orders for distribution
  • Inventory organization
  • Market Research

Timeline

Sales Associate

Verizon
08.2023 - Current

Concierge Team Member

NFC Amenity
10.2022 - 06.2023

Retail Associate

Trump National Doral Miami
03.2022 - 10.2022

MTR Associate

Amazon
05.2020 - 04.2022

Warehouse Assistant

Castellanos Drapery Hardware
07.2018 - 09.2018

Warehouse Assistant

K.S Linens
01.2018 - 06.2018

Computer Engineering

Florida Career College

High School Diploma -

Miami Sunset Senior High School

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Fabian Galvan