Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fabian Giraldo

Bayonne,NJ

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

8
8
years of professional experience

Work History

Utility Locator

UtiliQuest LLC
03.2023 - Current
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
  • Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
  • Used transmitter equipment to find subsurface utility lines and noted details in utility service reports.

Amazon Warehouse Associate

Amazon
11.2022 - Current
  • Simplified shipping and receiving processes for improved workflow.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.

Delivery Driver

AxleHire
07.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Delivered packages to customer doorsteps and business offices.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Adhered to safe lifting techniques to avoid injuries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Assisted warehouse staff with tasks during downtime.

Salesman

Diamond Co.
02.2020 - 11.2021
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Upheld high standards of customer service by promoting and upselling new products and services.

Call Center Representative

Quick Response Outsourcing
02.2018 - 01.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion and access to services.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Assisted customers by answering questions and responding to inquiries.
  • Approved and terminated customer contracts upon request.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Processed debit and credit card and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Dispatcher /Mail Handler

Cargo Force Inc
03.2017 - 12.2019
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used automated mail processing equipment to sort and collate mail.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Carried out day-to-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 45 daily calls.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Assessed regulatory and operational risks for escalation to management.
  • Responded to over 50 daily caller requests with information about assistance and timeframes.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Monitored flow of paperwork and directed information to appropriate departments.

Shoe Department Lead

Modell's Sporting Goods
09.2015 - 10.2016
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Secured new business and expanded client base through networking, suggestive footwear selling and on-floor presence.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
  • Modeled and delivered exceptional customer experiences and built strong customer-first culture.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

GED -

Bayonne High School
Bayonne, NJ
06.2014

Skills

  • Safe driver training
  • Heavy hauling
  • Map reading and navigation skills
  • Knowledge of state roads and highways
  • Order Picking and Processing
  • Vehicle Systems Expertise
  • Logging Paperwork
  • GPS and Route Planning

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Utility Locator

UtiliQuest LLC
03.2023 - Current

Amazon Warehouse Associate

Amazon
11.2022 - Current

Delivery Driver

AxleHire
07.2022 - Current

Salesman

Diamond Co.
02.2020 - 11.2021

Call Center Representative

Quick Response Outsourcing
02.2018 - 01.2020

Dispatcher /Mail Handler

Cargo Force Inc
03.2017 - 12.2019

Shoe Department Lead

Modell's Sporting Goods
09.2015 - 10.2016

GED -

Bayonne High School

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Fabian Giraldo