Summary
Overview
Work History
Skills
Timeline
Generic

Fabian Giraldo

Las Vegas,NV

Summary

Fabian is a motivated bilingual—Spanish and English—professional with an eye for detail and a keen sense of urgency who desires a secure position in which he may apply his related education, skills, and outstanding customer service.

Overview

3
3
years of professional experience

Work History

Appointment Scheduler

Intermountain Healthcare
11.2024 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential and current patients.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments.
  • Enhanced customer satisfaction with timely and accurate answers with patient questions and concerns.

Referral Coordinator

Las Vegas Pain Institute & Medical Center
12.2023 - 11.2024
  • Facilitating the process of referring patients to specialists or other healthcare services.
  • Obtaining Benefits and Eligibility benefits through insurance companies for referred services
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
  • A strong understanding of medical terms and procedures.
  • Excellent verbal and written communication skills for interacting with various parties in multiple languages.

Patient Support Representative

UNLV Health Ear, Nose, & Throat Clinic
10.2022 - 10.2023
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Verified patient insurance eligibility and entered patient information into system.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Front Desk Admitter

Steinberg Diagnostics
07.2022 - 10.2022
  • Patient Intake: Greet patients and gather and update their demographic and insurance information.
  • Communication: Answer phones and respond to inquiries from patients, families, and other medical offices, directing calls to appropriate departments.
  • Scheduling: Schedule and verify patient appointments.
  • Information Management: Maintain high security and confidentiality of patient information.
  • Administrative Tasks: Handle various front desk duties in a medical setting

Skills

  • Leadership and Supervision
  • Meeting deadlines
  • Calendar management
  • Follow-up skills
  • Guest relations
  • Accuracy and precision
  • Schedule coordination
  • Data entry proficiency
  • Registration oversight
  • Call screening
  • Insurance verification
  • Referral management

Timeline

Appointment Scheduler

Intermountain Healthcare
11.2024 - Current

Referral Coordinator

Las Vegas Pain Institute & Medical Center
12.2023 - 11.2024

Patient Support Representative

UNLV Health Ear, Nose, & Throat Clinic
10.2022 - 10.2023

Front Desk Admitter

Steinberg Diagnostics
07.2022 - 10.2022

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