Fabian Hernandez
Haslet,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
In-N-Out Burger
11.2023 - Current
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Worked varied hours to meet seasonal and business needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Excellent communication skills, both verbal and written.
Barista
Yummy Cafe & Sweets
05.2018 - 12.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted additional items with beverages, increasing store sales.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Lube Technician
Jiffy Lube Oil Change Center
07.2023 - 11.2023
- Worked alone or in team-based systems to complete up to 40 oil changes each day.
- Kept shop areas neat, clean, and free of safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Performed emissions tests according to standard procedures.
- Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Crew Member
MOD Pizza
07.2022 - 06.2023
- Took orders, prepared meals, and collected payments.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Assisted other team members to achieve goals.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
V.R. Eaton Highschool
Haslet, United States05.2024
No Degree - Aviation Maintenance
Tarrant County College
Haslet05.2023
Skills
- Sales and Promotions
- Store Opening and Closing
- Loyalty Program Promotion
- Event Coordination
- Decision-Making
- Flexible Hours
- Multitasking
- POS System Operation
- Cash Handling
- Complex Problem-Solving
Affiliations
- Keller Boxing Club
Certification
OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Associate
In-N-Out Burger
11.2023 - Current
Lube Technician
Jiffy Lube Oil Change Center
07.2023 - 11.2023
Crew Member
MOD Pizza
07.2022 - 06.2023
Barista
Yummy Cafe & Sweets
05.2018 - 12.2023
V.R. Eaton Highschool
No Degree - Aviation Maintenance
Tarrant County College
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