Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Fabian Lozano

Corona,CA

Summary

I'm a Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Also, I have an In-depth understanding of sales strategy and merchandising techniques. As a security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance, I've become Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. I'm a Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Security Guard

Allied Universal
04.2024 - Current
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Checked and verified photo identification prior to granting facility access.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.

Store Associate

UPS Store
07.2022 - 10.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Busser

Kaza Maza Mediterranean Grill
01.2022 - 05.2022
  • Trained new staff in bussing and cleaning procedures.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Processed payments for orders and provided customers with change.
  • Established rapport with customers by providing friendly and attentive service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Arranged tables and chairs for special occasions and events.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Education

High School Diploma -

Colony High School
Ontario, CA
05.2022

Skills

    Dispatch, Background Investigations, Patrolling, Security operations experience, CCTV Monitoring, Report Preparation, Keen observer, Workplace Safety, Threat Assessment, Security Protocols, Criminal Investigations, English and Spanish fluency, Verbal and written communication, De-Escalation Techniques, Complex Problem-Solving, ID Verification, Table Bussing, Guest Relations, Beverage Service, Regulatory Compliance, Food Running, Customer service excellence, Time Management, Training and coaching, Professional Appearance, Event Coordination, Customer Service, Product display, Payment Processing, Retail Merchandising, Store Organization, Flexible Hours, Store Opening and Closing, Team Cooperation, Excellent Written and Verbal Communication, Dispute Mediation

Languages

English
Native or Bilingual

Software

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Timeline

Security Guard

Allied Universal
04.2024 - Current

Store Associate

UPS Store
07.2022 - 10.2022

Busser

Kaza Maza Mediterranean Grill
01.2022 - 05.2022

High School Diploma -

Colony High School

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Fabian Lozano