Fabian Phillips
Carrollton,GA
Summary
Passionate and motivated, with a drive for excellence. Attentive client support relations with over 8 years of dedication to high levels of client satisfaction and meeting aggressive business goals. Level-headed and composed professional, who maximizes production and efficiency while maintaining accuracy.
Overview
9
9
years of professional experience
Work History
Emergency Preparedness Coordinator
Fulton County Board of Health
Atlanta, GA
10.2023 - Current
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Updated emergency preparedness resource materials plan to comply with federal and state regulations.
- Devised and implemented improved care models to increase throughput, patient experiences and staff onboarding.
- Provided support during actual crisis events by coordinating efforts among multiple teams within the organization.
- Identified resources needed for responding to a variety of scenarios, including medical supplies, transportation, communication systems.
- Coordinated with local government agencies on disaster planning initiatives.
- Organized community events designed to educate residents about proper safety measures during emergencies.
- Ensured that all equipment used in emergency situations was properly maintained and functioning correctly.
- Participated in regional conferences focused on disaster management topics.
Pro-Lead Coordinator
North Italia Restaurant
Atlanta, GA
06.2021 - 07.2024
- Developed and implemented strategies to ensure successful completion of projects.
- Provided oversight and direction to project teams, ensuring tasks were completed in a timely manner.
- Acted as a liaison between internal teams and external vendors when needed.
- Identified opportunities for process improvements within the organization's existing operations.
- Analyzed data from previous projects to identify areas for improvement in future initiatives.
- Managed resources including personnel, equipment, materials, and budget allocations.
- Managed recordkeeping, documentation, and reporting functions for department.
- Utilized performance improvement strategies when training and mentoring junior employees on procedures and policies.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
Doraville, GA
04.2020 - 06.2023
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Followed up with customers regarding product functionality and overall satisfaction
- Remained open to feedback from supervisor and peers to build and improve skills set
- Updated and maintained database with accurate customer information and timely data entry
- Determined charges for services requested and arranged for billing
- Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives
- Promoted products in online communities through weblog or discussion-forum postings.
Lobby Ambassador
Olive Garden
Carrollton, GA
09.2015 - 03.2021
- Supervising Front of the House employees such as servers, bussers, bartenders, host/hostess
- Ensured guest are having a pleasant dining experience while dining in the restaurant
- Settled seating disputes and helped to solve other guest concerns
- Running entrees to guest in the dining room
- Maintained cleaning procedures before open and during operating hours
- Stepped in as a host and served tables when need be
- Answering phone calls when guest call to inquire on making reservations and or place Togo orders as well as roll silverware
- Setup the side stations in the mornings for servers before opening the restaurant
- Supported individuals with special needs, including patrons using wheelchair and crutches
- Assisted guests with locating missing family members, friends and lost personal articles
- Kept facilities clean and presentable with regular attention to service needs
- Collaborated with team members to meet daily demands and handle challenging projects
- Enhanced guest satisfaction with fast, knowledgeable service.
Education
Bachelor of Marketing - Business Communications
Kennesaw State University
Kennesaw, GA05.2026
High School Diploma -
Carrollton High School
05-2012
Skills
- Executive team leadership
- Inventory report generation
- Client/Vendor relations
- Market Analysis
- Budgeting and finance
- Project management
- Strong Verbal Communication
- Relationship Building
- Reliability
- Professional Demeanor
- Attention to Detail
- Multitasking
- Analytical Thinking
Accomplishments
- Hero Award Recipient- Fulton County Board of Health
- Commitment of Excellence Award- North Italia Atlanta
- Certificate of Nomination of Excellence-North Italia Atlanta
Timeline
Emergency Preparedness Coordinator
Fulton County Board of Health
10.2023 - Current
Pro-Lead Coordinator
North Italia Restaurant
06.2021 - 07.2024
E-Commerce Specialist / Customer Service Representative
J Brooks Boutique
04.2020 - 06.2023
Lobby Ambassador
Olive Garden
09.2015 - 03.2021
Bachelor of Marketing - Business Communications
Kennesaw State University
High School Diploma -
Carrollton High School
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