FABIAN PHILLIPS
Orlando
Summary
Dedicated and personable professional with two years of experience in customer service and kitchen operations. Skilled in delivering exceptional service, managing customer inquiries, and ensuring efficient kitchen operations. Great at multitasking, problem-solving, and fostering a positive and welcoming environment for both customers and team members. Enthusiastic and customer-focused, with a proven ability to effectively resolve customer inquiries, enhance customer satisfaction, and contribute to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Line Cook
Earls Kitchen + Bar
03.2024 - 06.2024
- Prepared and assembled ingredients for menu items, ensuring freshness and quality.
- Operated kitchen equipment safely and efficiently, including grills, fryers, and ovens.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Executed daily specials as directed by chefs, adapting recipes to meet customer preferences.
- Followed food safety protocols to minimize risks of contamination and ensure compliance with regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Generalist
Macy's
01.2024 - 03.2024
- Coordinated cross-functional teams to streamline project workflows and enhance operational efficiency.
- Facilitated training sessions for new employees, promoting knowledge sharing and skill development.
- Implemented process improvements that reduced turnaround time for key deliverables.
- Analyzed performance metrics to identify areas for operational enhancement and strategic planning.
- Managed communication between departments to ensure alignment on project goals and timelines.
- Supported leadership in crafting reports that informed decision-making and resource allocation.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Kept work areas clean and neat to promote efficient operations.
- Organized and maintained supplies to support Type operations.
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Established key performance indicators for the department, monitoring progress towards targets regularly.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Line cook
Bjs restaurant and Brewhouse
01.2024 - 03.2024
- Managed appetizer preparation with a focus on quality and efficiency
- Ensured timely delivery of salads and grill/sandwich orders
- Maintained high cleanliness standards in the kitchen
- Collaborated with a team of cooks to expedite food preparation
Customer Service associate
Wawa
01.2023 - 01.2024
- Prepared a variety of deli items including sandwiches, burritos, and pizzas, adhering to high food safety standards
- Skillfully made beverages such as smoothies, coffees, and teas, contributing to the diverse menu offerings
- Handled food preparation tasks in the cooler and received truck deliveries, demonstrating versatility and adaptability
- Managed cash register operations with precision and efficiency
- Maintained store cleanliness, ensuring an inviting environment for customers
- Delivered orders to guests and handled curbside pickups, enhancing customer satisfaction
Back of house team member
Chick-fil-A
12.2022 - 04.2023
- Executed breading station tasks effectively
- Operated pressure cooking machines with safety
- Performed food prep duties
- Baked cookies, brownies, and buns to perfection
- Maintained high standards of food safety and cleanliness
- Worked in multiple fry stations efficiently and in a timely manner
Line cook
Wingstop
10.2022 - 12.2022
- Prepared various menu items as a Line Cook at Wingstop
- Ensured timely and accurate food delivery
- Maintained cleanliness of kitchen area
- Operated kitchen equipment including fryers
- Contributed to a smooth and efficient kitchen operation
Customer service Representative
Hobby Lobby
09.2022 - 11.2022
- Led unloading operations, ensuring timely product delivery
- Maintained inventory control, keeping sales floor well-stocked
- Delivered excellent customer service, providing support as needed
- Improved inventory accuracy through effective product management
- Maintained cleanliness of bathrooms and sales floor
Education
High School Diploma - undefined
Stepping Stones
Orlando, Florida01.2024
Skills
- Teamwork
- Communication
- Adaptability
- Attention to detail
- Time management
- Problem Solving
- Cash Handling
- Critical Thinking
- Creativity
- Customer service
- Leadership
- Emotional Intelligence
- Active Listening
- Initiative
- Conflict Resolution
- Computer Literacy
- Food Safety
- Organization
Certification
Food safety certificate
Timeline
Line Cook
Earls Kitchen + Bar
03.2024 - 06.2024
Generalist
Macy's
01.2024 - 03.2024
Line cook
Bjs restaurant and Brewhouse
01.2024 - 03.2024
Customer Service associate
Wawa
01.2023 - 01.2024
Back of house team member
Chick-fil-A
12.2022 - 04.2023
Line cook
Wingstop
10.2022 - 12.2022
Customer service Representative
Hobby Lobby
09.2022 - 11.2022
High School Diploma - undefined
Stepping Stones
Similar Profiles
Zaynah KhanZaynah Khan
Lounge Server at Earls Kitchen + Bar Test KitchenLounge Server at Earls Kitchen + Bar Test Kitchen
Angus MyrahAngus Myrah
Expeditor at Earls Kitchen + BarExpeditor at Earls Kitchen + Bar
NIA-MORA VANHORNENIA-MORA VANHORNE
Server at Earls Kitchen + BarServer at Earls Kitchen + Bar
Joshua OchubeJoshua Ochube
Prep Cook at Earls Kitchen + BarPrep Cook at Earls Kitchen + Bar
Lashaunda AndersonLashaunda Anderson
Lead Student Advocate at City of OrlandoLead Student Advocate at City of Orlando