Summary
Overview
Work History
Skills
Timeline
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Fabian Ramos

Laveen,AZ

Summary

Dynamic Territory Manager with a proven track record at Vestis, excelling in customer relationship management and sales strategy development. Skilled in market analysis and team leadership, I consistently drive revenue growth and enhance customer satisfaction through effective problem-solving and proactive engagement. Committed to fostering strong client connections and achieving ambitious sales goals.

Overview

12
12
years of professional experience

Work History

Territory Manager

Vestis
Phoenix, AZ
07.2020 - Current
  • Manage customers' accounts to attain sales goals and distribution targets.
  • Assess client needs and suggested product solutions.
  • Liaised with the sales manager to develop market analysis and promotional pricing.
  • Develop solid connections with customers to promote products.
  • Expand the business, develop revenue, and manage market gains.
  • Deliver customer orders and collect payments to keep accounts current.
  • Lead, coach, and develop employees to achieve sales goals.
  • Train team members on customer service strategies and techniques.
  • Consult with customers to gain feedback and improve deliveries.
  • Develop relationships with prospects to expand the sales territory.

Route Service Supervisor

Aramark
Phoenix, AZ
07.2019 - 07.2020
  • Supervise a team of 20 employees and delegate duties and responsibilities to each driver.
  • Identified areas needing enhancement and monitored team progress.
  • Educated new hires on protocols to ensure performance consistency.
  • Aided the onboarding team members with one-on-one training sessions.
  • Educated customers on pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Developed strong customer relationships to encourage repeat business.
  • Promote high customer satisfaction by resolving issues with knowledge and friendly customer service.
  • Enhanced customer service efficiency to reduce complaints.
  • Completed routine service calls to resolve customers' issues and maximize satisfaction.

Route Service Representative

AmeriPride
Phoenix, AZ
03.2013 - 06.2018
  • Utilized a corporate vehicle to deliver and sell products to clients, with a focus on optimizing customer experience.
  • Supplied essential products aligning with various customer demands.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Planned and organized routes within the territory to maximize efficiency and time.
  • Performed daily route service activities such as stocking and merchandising of products, collection of payments, and customer service.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Maintained cleanliness of vehicle both inside and out for a professional appearance at all times.
  • Utilized effective communication skills when interacting with customers or colleagues.
  • Provided courteous and friendly customer service by answering questions regarding product availability, pricing.

Skills

  • Customer relationship management
  • Market analysis
  • Promotional pricing
  • Sales strategy development
  • Team leadership and collaboration
  • Route planning
  • Customer retention
  • Contract negotiation
  • Effective Time Management
  • Resolution of Customer Concerns
  • Problem solving
  • Revenue Growth Strategies

Timeline

Territory Manager

Vestis
07.2020 - Current

Route Service Supervisor

Aramark
07.2019 - 07.2020

Route Service Representative

AmeriPride
03.2013 - 06.2018

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Fabian Ramos